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The Server Close Report shows all sales and payment activity for one employee’s shift close.It’s used to confirm the total cash that must be turned in, verify all sales and tips, and ensure that each server’s drawer balances correctly before performing the Dai...

The Phone List Report provides a quick, printable directory of all employees who have a phone number entered in their Employee Details section of Backoffice.It’s a simple reference tool designed to make it easy for managers or staff to contact team members dir...

The Time Clock Audit Report shows all clock-in and clock-out changes made for employees during the selected date range.It’s designed to help managers track edits, deletions, and schedule overrides—making it easy to verify accuracy and identify manual changes t...

The Time Card Report provides a detailed look at employee time punches for a selected date range.This report is most commonly used to review daily punches, confirm clock-ins and clock-outs, and identify any punches that may need manager attention or correction...

Notes: This release consists of 4 Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2025.11.1** If you would like any a...

Notes: This release consists of 2 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2025.7.3** If you ...

This document will walk you thru the two ways to submit a tip out to another employee. The Submitted Tipout feature allows team members to transfer a portion of their tips to another employee, ensuring accurate tip reporting and fair payroll distribution. Her...

Notes: This release consists of 2 Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2025.7.4** If you would like any ad...

Notes: This release consists of some fixes **This release WILL require a handheld update to version 2025.8.1** Fixes Fixed an issue where a charge would still appear on the check after reopening an order but wasn’t included in the total amount due. R...

Notes: This release consists of 1 Improvements and many fixes as part of our ongoing effort to make Sail smoother and more dependable If you would like any additional information or help setting up any of these new features, please contact support at:Support@...

Notes: This release consists of 4 Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2025.9.1** If you would like any ad...

Notes: This release consists of fixes **This release WILL require a handheld update to version 2025.9.2** Fixes Fixed an issue where bumped items were still showing on the wheel screen after being cleared. Secondary stations in the Pass the Puck sequ...

Notes: This release consists a few fixes **This release will NOT require a handheld update** Fixes Improved performance so the Sales Accountability report now loads much faster. Tip outs given now display correctly on server reports for accur...

Notes: This release consists of 1 report improvement and some fixes.  **This release will NOT require a handheld update** If you would like any additional information please contact support at:Support@ingageit.com or call (612) 861-5277 Improvements 1....

The Labor Productivity Report shows how effectively labor hours are being used compared to sales and guest counts. It provides key efficiency metrics, helping managers understand the balance between labor costs, guest volume, and revenue. This report shows ...

This document will walk you thru setting up a kitchen video system To Find Kitchen Video configuration Backoffice --> System Setup --> Kitchen Setup --> Kitchen Video If you are a multi store location, each location will have its own Kitchen configurati...

Sail has the ability to take an order and have it send to the kitchen later that day or on a future day.  Scheduled Order Settings in Backoffice In Backoffice --> CRM --> Settings --> Scheduled orders There are 4 different settings you can configure f...

This document will show you how to set up delivery zones and dispatch in Backoffice. It will also show you how to place a delivery order on the terminal 1. Delivery Zones Delivery Zones can be defined in the system and optionally linked to a Charge.  When ...

Delivery Zones can be defined in the system and optionally linked to a Charge.  When an order that is dispatchable is created either using Online Ordering, or on the terminal, it will verify which zone (if any) the customer's address is in.  If the Zone is lin...

This document will walk you thru all things Size Groups. From how to set them up, how to ring them in, and how they look in reporting.  How to create a size group To create a size group go to Backoffice --> POS --> Settings --> Size Groups --> Add Ne...