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Notes: This release consists of 4 Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2025.11.1** If you would like any a...

Notes: This release consists of 2 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2025.7.3** If you ...

This document will show you how to create a Point Rule A Point Rule is a rule that defines how Rewards Members earn points and Rewards How to create Point Rule From the Rewards Merchant Portal navigate to Points Select Complete Point Details Form ...

This document will show you how to add a new Store A Store is a location used in Rewards. Single location merchants will only have one store added in the Rewards Merchant Portal.  How to create a new Store From the Rewards Merchant Portal navigate to ...

This document will show you how to add a Bonus Points Schedule.  Bonus points change the points earned for every dollar spent to a different multiplier. How to Create a Bonus Points Schedule From Rewards Merchant Portal navigate to Points tab In the ...

This document will show you how to create Rewards Rewards are earned, purchased or given (Events/Campaigns) How to create a new Reward From the Rewards Merchant Portal click on the Rewards Tab Select the button Fill out the required fields NOT...

This guide explains how to create and manage Events to communicate with members based off of their data points (Birthday, Anniversary, Last visit, etc.) Key Terms:  Event: Emails automatically sent to members based off of the member data points (Birthday, An...

This document will show you how to configure the Member Options for the Member Portal. The Member Portal is where the member logs into to their rewards account. Once logged in they can view their points balance, available rewards, transaction history and up...

This document will walk you thru the two ways to submit a tip out to another employee. The Submitted Tipout feature allows team members to transfer a portion of their tips to another employee, ensuring accurate tip reporting and fair payroll distribution. Her...

Notes: This release consists of 2 Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2025.7.4** If you would like any ad...

Notes: This release consists of some fixes **This release WILL require a handheld update to version 2025.8.1** Fixes Fixed an issue where a charge would still appear on the check after reopening an order but wasn’t included in the total amount due. R...

Notes: This release consists of 1 Improvements and many fixes as part of our ongoing effort to make Sail smoother and more dependable If you would like any additional information or help setting up any of these new features, please contact support at:Support@...

Notes: This release consists of 4 Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2025.9.1** If you would like any ad...

Notes: This release consists of fixes **This release WILL require a handheld update to version 2025.9.2** Fixes Fixed an issue where bumped items were still showing on the wheel screen after being cleared. Secondary stations in the Pass the Puck sequ...

Notes: This release consists a few fixes **This release will NOT require a handheld update** Fixes Improved performance so the Sales Accountability report now loads much faster. Tip outs given now display correctly on server reports for accur...

Notes: This release consists of 1 report improvement and some fixes.  **This release will NOT require a handheld update** If you would like any additional information please contact support at:Support@ingageit.com or call (612) 861-5277 Improvements 1....

The Labor Productivity Report shows how effectively labor hours are being used compared to sales and guest counts. It provides key efficiency metrics, helping managers understand the balance between labor costs, guest volume, and revenue. This report shows ...

This document will walk you thru setting up a kitchen video system To Find Kitchen Video configuration Backoffice --> System Setup --> Kitchen Setup --> Kitchen Video If you are a multi store location, each location will have its own Kitchen configurati...

Sail has the ability to take an order and have it send to the kitchen later that day or on a future day.  Scheduled Order Settings in Backoffice In Backoffice --> CRM --> Settings --> Scheduled orders There are 4 different settings you can configure f...

This document will show you how to set up delivery zones and dispatch in Backoffice. It will also show you how to place a delivery order on the terminal 1. Delivery Zones Delivery Zones can be defined in the system and optionally linked to a Charge.  When ...