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Summary. For callers who say their whole system is down but don't know why. Walks through a few quick checks anyone at the counter can do - no manager login, no Backoffice access - to narrow down what's actually wrong, then points to the right specific article...

Summary. Registering a new device or re-registering a replacement one on Sail (a terminal/station, a tableside handheld, or an @Pay device) isn't a self-service task - it requires Backoffice access and a few steps that are easy to get wrong. This article expla...

Summary. Walks through how to tell what's actually wrong with a receipt/guest check printer based on what the caller is seeing, since the fix - and whether it's even fixable remotely - depends heavily on the specific symptom. Applies to. Sail POS & Focus POS ...

Employees can now clock out for a break and back in, right from the time clock — no more approximating break time after the fact. Before You Start Setting up Break Types requires the Manage Break Types job role permission. By default, this is granted to the ...

Summary. Walks through the self-service password reset flow for Sail Backoffice, plus what to do if the reset email never shows up. Applies to. Sail POS - all current versions. Covers Backoffice login only (not terminal/POS login). Before you start Confir...

The order screen on the terminal can be edited right where it lives — tabs, sections, speed rails, and buttons — and you see the real screen change as you edit it. There’s no separate preview and no trip to back office. You can add and arrange tabs, sections,...

These are just a couple examples of breaks that can be set up Rest Break Work 4 hours and get a 15 minute paid rest break Meal Break Work 6 hours and get a 30 minute unpaid meal break

sail pos · integrations Every night, Sail sends Restaurant365 (R365) a set of files for each location: your sales, payments, taxes, labor and the lists R365 needs to read them. This page shows what goes into each file, where each kind of sale ends up, and wha...

My Account is where you keep your own details up to date: how Sail Scheduling reaches you, your emergency contact, and your password. Click your name at the top right and choose My Account. How we reach you Your schedule, shift changes, swap requests...

A house shift is a shift you know you need but haven't given to anyone yet, like an extra server for Saturday lunch. Put it on the schedule now and fill it later: give it to someone yourself, or publish it and let your team ask to pick it up. You need to be...

The daily roster is a one-page printout of who is working on a given day at a location, split into the parts of your day, such as Lunch and Dinner. Print it for the wall or the host stand, so everyone can see at a glance who is on. Only Managers and Adminis...

A job role is what people are scheduled as: Server, Line Cook, Bartender. Each one belongs to a department, has its own color on the schedule, and decides what the people who hold it are allowed to do in Sail Scheduling. Only Administrators can change job r...

Each of your restaurants is a location. Each location has its own schedule, its own week, and its own rules for time off and overtime. Only Administrators can change locations. Open them from Configuration, Locations. If you're an Administrator at only some...

The Settings page holds the company-wide settings: whatever applies to everybody at every location. Settings that differ from one location to the next are on the Locations page. Only Administrators can change settings. Open the page from Configuration, Sett...

Common things to try first If this is a fixed station, run a terminal sync. Give it a minute, then check if the button shows up. If this is a handheld, refresh the cache. Give it a minute, then check again. If things are still missing, clarify if -  Is it...

Common things to try first Sail: Daily Close says a table is still open, but it doesn't show up anywhere when you look for it (Orders screen, under any server)? Run a terminal sync, then try the close again. Still won't close? You'll be given the option to...

Common things to try first On that station's login screen, type 9 8 7 6 5 4 3 2 1, then hit Login - this closes Sail. Relaunch the app, give it a minute, then check the time again. Summary. Closing and relaunching Sail on the affected station resets its ...

Common things to try first Check that the power cable is firmly plugged in at both the computer and the outlet. If it's plugged into a surge protector or battery backup, confirm that unit is powered on and hasn't tripped or run out of battery. Try a diffe...

Common things to try first Confirm if the issue is only with running/viewing reports, or were they actually unable to ring in orders or take payments during the day, and they're only noticing it now because the end-of-night report won't run. If it's the lat...

This document will walk you through how to fix an employee's time clock from a terminal. You can change a clock in, clock out or job role, add a shift someone forgot to clock in for, clear a shift, and fix breaks. You can do this for any day, not just today. Y...