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Notes: This release consists of 1 new feature **This release will NOT require you to update your handhelds** If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com or call (61...

Notes: This release was focused on Bug fixes. If you have any questions please contact support at:Support@ingageit.com or call (612) 861-5277 Improvements 1. Separating gift card types on the daily sales report If you have more than one Gift Card type th...

This will walk through the process of starting a table on a handheld.  Please click the link to see how to start a table on the terminals Handheld Log into the handheld: enter your access code and tap Sign in.   Tap Orders at the bottom of the screen. ...

This will walk you through how to modify a table on a handheld after it has been created. If you'd like to see how to modify a table on the terminal please click the link. On a handheld Tap Orders at the bottom of the screen, then open the table.   There ...

This document will detail how to close a table/order from a handheld. To see how to close a table/order from a terminal please click the link To close a table or an order you will need to locate the order you would like to close. Once it has been located, pay...

This document will detail how to reopen a closed table/order from a terminal NOTE: If it is a credit transaction you can use this document to reapply the credit card if needed. How to do a credit card re-apply To reopen a table or order after it has be...

This document will show how to sort and filter payments Anatomy of a button on the Edit Tips screen The items in red are the same as the Orders View screen. The items in teal are unique to the Edit Tips screen. Table Number - This is ...

This document will show how to edit tips that have already been entered If a tip needs to be edited on an already adjusted payment select the middle “showing” button and change it from a Pending Tips filter to an All filter.   You will now see a...

This document will detail how to enter tips on a Handheld. Once a guest has paid by card, you add their tip to the payment on the Edit Tips screen. To see how to enter tips on a terminal please click the link Handheld Tap Edit Tips at the bottom. It lists yo...

This document will show how to refresh cache on your handheld. If you'd like to see how to do a Terminal Sync, please click the link. Refreshing cache on a handheld clears what the handheld has saved and pulls a fresh copy of your menu, employees and settings ...

This document will show how to check the balance of a gift card on a handheld. You can check it any time from Tools, for example when a guest asks how much is left on their card. If you'd like to see how to check the gift card balance on a Terminal or in Backo...

This document will show how to check the balance of a gift card in Backoffice. If you'd like to see how to check the gift card balance on a Terminal or on a handheld, please click the link   To find a gift card balance in back office go to the POS tab a...

To Clock In to the System Step 1 On the order access screen click the clock icon        Step 2 Enter in your access code number   Step 3 If you have multiple jobs choose the job you are work...

Creating a Check Step 1 Enter access code in the order access screen    Step 2 Click on a table or click Start Tab button. Step 3 Click on a Canvas button Step 4 Click on a me...

Step 1 In the check that is open highlight the menu item that needs to be deleted. Step 2 Click the Delete button. NOTE: If the menu item has been sent (printer icon next to it) you will need to use the Void button.

Step 1 Highlight the menu item you want to modify. Step 2 Click on Modify Item. Step 3 Click on the modifier buttons, then click done. NEXT STEPS ONLY NEEDED IF YOU HAVE A SPECIAL REQUEST. Step 4 Click Type Note button. S...

Step 1 Click on the menu items that you want to hold.   Step 2 Click the hold button. Step 3 Quit out of the system.   Step 4 Log back in and click on the table that has held menu item (green table) Step 5 ...

Step 1 Click on the menu items you want to delay send. Step 2 Click on the Delay Send button. Step 3 Enter in the amount of time you want to delay send & click OK.

Step 1 Click on menu items. Step 2 Click Split button (to go up to the next seat number) Step 3 Click menu item for seat two. OR: Step 4 Click the menu item. Step 5 Click on Seat # (whichever seat you want that menu item to go to) ...

Step 1 Open the check you want to split. Step 2 Click Split button. Step 3 Click on the menu item that you want to move to another check. Step 4 Click on the open area to create a new seat. ...