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Notes: **This release WILL require you to update your handheld to version 2023.8.3** For your Knowledge: Daily Close Failure Email There are a couple different reason why the Daily Close would fail. They depend on the setting you have configured for closi...

The following is the ACH Funding Schedule for Merchants that accept ACH payments with INGAGE. Batch Time will affect the funding schedule. The ACH settlement and return window is based on ACH SEC Code. *Batch Time: Customer Payment Date & Batch Date are NOT...

Introduction Welcome to the privacy policy for INGAGE LLC. We recognize the importance of protecting the privacy of our users. This document outlines the types of personal information we gather, the methods we use to collect it, how we utilize this data, and ...

Log into Backoffice Click on the POS tab on the top Click on the triangle next to System Setup Click on Taxes This will show you all of your tax types Click on the second tab called "Tax Rates" Click on the pencil next to the one you'd like to ed...

Notes: **This release will NOT require you to update your handhelds If you would like any additional information please contact support at: Support@ingageit.com or call (612) 861-5277 New Features 1. Display NCA or Cash Discount amount on the terminal scree...

Notes: This release consists of 11 New features and improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require you to update your handheld to version 2023.9.2...

The Daily Close Report shows a complete summary of all sales, payments, and transactions for a single business day (or daily close).It combines all individual Server Reports and provides a full accounting of the restaurant’s sales, payouts, taxes, comps, and p...

These are all the report parts (organized alphabetically) that you have the option of to put into your report: These sections can be added to any of these reports:Dailys Sales ReportServer ReportSales Period ReportSales Export To see how to edit these report...

Notes: This release consists of 18 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require you to update your handheld to version 2023.10....

Notes: This release consists of 3 New features and Improvements.  If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com or call (612) 861-5277 New Features 1. Online Order T...

This will show you how to add or update items on the 86 list from a Handheld If you would like to see how to adjust it from The Terminal or Backoffice please click on the links From the Handheld Log in. Navigating to the item Select the “more”...

This document will show you how to add or update items on the 86 list from Backoffice If you would like to see how to adjust it from The Terminal or a Handheld please click on the links From Backoffice Update the 86 list from Backoffice is most often used w...

Notes: This release consists of 1 new feature **This release will NOT require you to update your handhelds** If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com or call (61...

Notes: This release was focused on Bug fixes. If you have any questions please contact support at:Support@ingageit.com or call (612) 861-5277 Improvements 1. Separating gift card types on the daily sales report If you have more than one Gift Card type th...

This will walk through the process of starting a table on a handheld.  Please click the link to see how to start a table on the terminals Handheld Log into the hand held.   Navigate to the orders screen.   Press the plus sign in th...

This will walk you through how to modify a table on a handheld after it has been created. If you'd like to see how to modify a table on the terminal please click the link. On a handheld There are several table modifications across the top.   Sel...

This document will detail how to close a table/order from a handheld. To see how to close a table/order from a terminal please click the link To close a table or an order you will need to locate the order you would like to close. Once it has been located, ...

This document will detail how to reopen a closed table/order from a terminal NOTE: If it is a credit transaction you can use this document to reapply the credit card if needed. How to do a credit card re-apply To reopen a table or order after it has be...

This document will show how to sort and filter payments Anatomy of a button on the Edit Tips screen The items in red are the same as the Orders View screen. The items in teal are unique to the Edit Tips screen. Table Number - This is ...