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This will walk through the process of starting a table on a handheld.  Please click the link to see how to start a table on the terminals Handheld Log into the hand held.   Navigate to the orders screen.   Press the plus sign in th...

This will walk you through how to modify a table on a handheld after it has been created. If you'd like to see how to modify a table on the terminal please click the link. On a handheld There are several table modifications across the top.   Sel...

This document will detail how to close a table/order from a handheld. To see how to close a table/order from a terminal please click the link To close a table or an order you will need to locate the order you would like to close. Once it has been located, ...

This document will detail how to reopen a closed table/order from a terminal NOTE: If it is a credit transaction you can use this document to reapply the credit card if needed. How to do a credit card re-apply To reopen a table or order after it has be...

This document will show how to sort and filter payments Anatomy of a button on the Edit Tips screen The items in red are the same as the Orders View screen. The items in teal are unique to the Edit Tips screen. Table Number - This is ...

This document will show how to edit tips that have already been entered If a tip needs to be edited on an already adjusted payment select the middle “showing” button and change it from a Pending Tips filter to an All filter.   You will now see a...

This document will detail how to enter tips on a Handheld To see how to enter tips on a terminal please click the link Handheld Once you have made the payment with the handheld you can add the tip to the payment in the payments screen. Go to the paym...

This document will show how to refresh cache on your handheld. If you'd like to see how to do a Terminal Sync, please click the link.  Refreshing cache on a handheld pulls the current version of Sail from the server onto your handheld. This can be used to pu...

This document will show how to check the balance of a gift card on a handheld. If you'd like to see how to check the gift card balance on a Terminal or in Backoffice, please click the link To check the balance on the handhelds go the the more section a...

This document will show how to check the balance of a gift card in Backoffice. If you'd like to see how to check the gift card balance on a Terminal or on a handheld, please click the link   To find a gift card balance in back office go to the POS tab a...

Notes: This release consists of 6 New features and Improvements.  **This release WILL require you to update your handhelds to version 2024.1.2** If you would like any additional information or help setting up any of these new features, please contact support...

Hello All The Carthage release went live this morning.  This release only contains minor bug fixes as we are working on an updated Kitchen Video System.  Stay tuned for more information on what's in store.   Handheld Update: This release will NOT require a ...

Hello All With this release we are continuing to focus on our Kitchen Video System.  We took the current KVS and rebuilt it from the ground up on a new platform and gave it a fresh look to align with the terminals. Now that we have it rebuilt we'll be adding...

Notes: **This release WILL require you to update your handheld to version 2024.1.2** If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com or call (612) 861-5277 New Features...

Notes: **This release will NOT require you to update your handheld** If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com or call (612) 861-5277 New Features 1. Gift Card R...

This document will show you how to create Item Filters To Navigate to Items filters POS --> Settings --> Item Filters To create a new Item Filter Click + Add a new record Name the filter Item filters can be created in many different ways.  ...

Notes: This release consists of 3 feature Improvements.  **This release will NOT require you to update your handheld** If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com o...

This document will show reporting for when a payment on an order is rolled over to the next day. Rollover/Prior Payments on Auto Close Previously if you had a partial payment on a table that was going to rollover to the next day, it would stop the close. ...

Notes: This release consists of 6 new features and improvements. **This release WILL require you to update your handheld to version 2024.2.2** If you would like any additional information or help setting up any of these new features, please contact support a...

This document will show you videos of different real world scenarios to use Credit Card Re-Apply. Think of Credit Card Re-Apply as selecting a card again from a list of stored cards for that day.  If you select a card to make an additional payment or a ref...