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Hello All With this release we are continuing to focus on our Kitchen Video System.  We took the current KVS and rebuilt it from the ground up on a new platform and gave it a fresh look to align with the terminals. Now that we have it rebuilt we'll be adding...

Every day, Focus closes out the previous day check folder and creates a new check folder.   If the day doesn't close you will see these errors: Error: Business day doesn't match Current Day   Error: Order Access Screen - Busi...

Credit Card batches are normally set to automatically batch every 24 hours. If the credit cards don't settle you will see this error: Error - Batch time is not today's date.               Solution   Ste...

Notes: **This release WILL require you to update your handheld to version 2024.1.2** If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com or call (612) 861-5277 New Features...

Notes: **This release will NOT require you to update your handheld** If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com or call (612) 861-5277 New Features 1. Gift Card R...

This document will show you how to create Item Filters To Navigate to Items filters POS --> Settings --> Item Filters To create a new Item Filter Click + Add a new record Name the filter Item filters can be created in many different ways.  ...

Notes: This release consists of 3 feature Improvements.  **This release will NOT require you to update your handheld** If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com o...

This document will show reporting for when a payment on an order is rolled over to the next day. Rollover/Prior Payments on Auto Close Previously if you had a partial payment on a table that was going to rollover to the next day, it would stop the close. ...

Notes: This release consists of 6 new features and improvements. **This release WILL require you to update your handheld to version 2024.2.2** If you would like any additional information or help setting up any of these new features, please contact support a...

This document will show you videos of different real world scenarios to use Credit Card Re-Apply. Think of Credit Card Re-Apply as selecting a card again from a list of stored cards for that day.  If you select a card to make an additional payment or a ref...

This document give a full explanation of how to use Credit Card Re-Apply and will show you videos of different real world scenarios to use CC Re-Apply. Things to keep in mind: Think of credit card Re-Apply as selecting a credit card again from a list of st...

Notes: **This release will NOT require you to update your handheld** If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com or call (612) 861-5277 New Features 1. KVS: "Wheel...

Payroll Report This report will show you each clock in and clock out during the pay period Note: This report still takes overtime pay into account without breaking it out into additional columns. Here is an example of an employees details on the payroll r...

Payroll Report w/Overtime A payroll report w/overtime will show you each clock in and clock out during the pay period and will have additional columns to show calculated overtime hours and overtime pay Here is an example of an employees details on the payr...

Payroll Summary The payroll summary does not show every clock in/out entry. It will summarize the hours by job role (and by pay rate if there is more than one for a specific Job role) Here is an example of the payroll summary report: Pay Per...

Payroll Summary w/Tip Details This report is the same as the Payroll Summary, with only showing summarized hours, But this report has all the Tip source breakdowns Here is an example of the report: CC tips: is the same as "CC, Gift Card & HA T...

Notes: This release consists of Online Ordering Improvements.  This release will NOT require you to update your handheld. If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.co...

This document will walk you thru the steps of creating a carousel digital sign for Online Ordering Step 1: Upload images POS --> Online Ordering --> Carousel Setup --> Media Tab Click Add new record Name the image Click "Choose File" to find the image...

This document will show you how to set up timed menus for online ordering In the example below the store has breakfast only available from 8am-10am, then after 10am breakfast stops and the rest of the menu is available.  Step 1: Create Item Filters Navi...

Notes: Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require you to update your handheld to version 2024.4.1** If you would like any additional information or help se...