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Create Refund Click Quick Order on the default screen    Click Charge Tab   Click on one of the Refund Buttons   Enter the amount of the refund  Note: The balance will be a negative number     Apply a credit card to refund from the previous...

Notes: This release contains a new payroll report.  **This release WILL require a handheld update to version 2025.4.2** If you would like any additional information please contact support at:Support@ingageit.com or call (612) 861-5277 New Features 1. Payro...

Notes: This release consists of 1 Report Improvement  **This release will NOT require a handheld update** If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com or call (612) ...

Notes: This release consists of 2 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2025.5.2** If you ...

Notes: This release consists of 4 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2025.6.1** If you ...

Notes: This release consists of 1 New feature and many fixes.  **This release WILL require a handheld update to version 2025.6.2** If you would like any additional information or help setting up any of these new features, please contact support at:Support@in...

Notes: This release consists of 4 New Features and Improvements and many fixes. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2025...

This document will show you what it looks like in Backoffice and on Reports when a customer makes an Deposit Payment The customer is added to the order. (You can see the customers name as the Table Name.)Use the "Account Deposit" or "Deposit Payment" or "Ho...

This document will show you what it looks like when a customer has a balance on their account and they come in to make a payment towards their account Backoffice --> CRM --> CustomersFind the customer you are looking for You will notice here that Barry Bond...

This document will show you what is looks like when a customer redeems their deposit and applies it towards their bill on event day.  Backoffice --> CRM --> CustomersFind the customer you are looking forYou will notice that Dawn Stewart has an account Bal...

This document will show you what it looks like when a customer puts their bill on their customer account to pay for at a later date.  Backoffice --> CRM --> CustomersFind the customer you are looking forYou will notice that Abby has a credit limit of $1000T...

The Customer Statement report provides a summary of all invoices, payments, and balances for a customer within a selected time period. This report is commonly used for customer billing, account reconciliation, and tracking outstanding balances. Where to fin...

The Customer Account Transactions report shows all times a customer account was used as the tender to pay for items or redeem deposits. This allows you to track account-based payments, verify balances, and monitor when and how accounts were used across a selec...

Click the Rewards button   Click the Lookup button   Click on the member who has the rewards discount   Click on the reward discount and the seat you would like to apply to the order 

Click the Rewards button    Click the Lookup button   Enter in card number or mobile phone number NOTE: You must have a mobile phone number to register    Click Yes – Would you like to register?     NOTE: Within a few mins a SMS text message...

Start an order and enter in items Click the Rewards button   Click the Lookup button   Enter member card or mobile number   Apply Points to Member Click on the member you want to apply the points to   NOTE: If there are multiple seats and yo...

Click the Rewards button   Click the Lookup button   Enter member card or mobile number   Click on the member you want to apply the points to   Click on the add or subtract points button and enter the points  

This is an example of how Customer accounts report  on the Daily Close Report Money coming into the account is going to report in the Sales/Non-Sales Section This would include the Deposits and payments towards an existing balance When the account i...

Introduction A payment failure notification is issued by EVPay when an ACH payment has a "decline". Since ACH payments do not verify in real-time, they are assumed good unless rejected at the client's bank or by action of the client.  Payment Failure Notific...

Introduction  Most EVPay compliance steps for PCI take just 10-15 min.  What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is mandated by credit card companies and the payment network to ensure the security of credit card transact...