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Click the Rewards button    Click the Lookup button   Click the New Member button   Enter the customer's mobile phone number and click Enter NOTE: You must have a mobile phone number to register    If your store uses member cards, swipe or enter the member...

Start an order and enter in items Click the Rewards button   Click the Lookup button   Type the member's name, phone number, email or card number. The Members list fills in as you type - click the member to add them to the order   Apply Points to Member Cl...

Click the Rewards button   Click the Lookup button   Type the member's name, phone number, email or card number. The Members list fills in as you type - click the member to add them to the order   Click on the member you want to apply the points to   Clic...

This is an example of how Customer accounts report  on the Daily Close Report Money coming into the account is going to report in the Sales/Non-Sales Section This would include the Deposits and payments towards an existing balance When the account i...

Introduction A payment failure notification is issued by EVPay when an ACH payment has a "decline". Since ACH payments do not verify in real-time, they are assumed good unless rejected at the client's bank or by action of the client.  Payment Failure Notific...

Log in remotely to the Focus server through Splashtop From the menu bar in back office, navigate to Miscellaneous/Time Ranges Scroll down and click on the "FocusOnline" time range Adjust the Start and Stop times as needed. Click Save, then Close. It's g...

Payment Processing Set-Up You can download this help guide with more details by clicking on the "EVPAY Onboarding Doc" underneath "Attachments" from the left hand side of this page! Getting Started This document outlines the basic steps and common questions...

Valid Bank Letter Various scenarios, such as ACH re-authorization and bank information changes, require a bank letter to be resolved or proceed. The requirements for a bank letter to be considered valid are very specific, so it is important to make sure your ...

Introduction  This document will guide you in how to access your statements in MX Merchant (MXM). Accessing Your Statements Step 1 - Login to MXM Go to www.mxmerchant.com and login using your credentials. If you do not have credentials, request your user...

Introduction Two common payment options, credit/debit cards and ACH (Automated Clearing House) transfers, each have their own distinct processing schedules. While card payments offer near-instantaneous processing, ACH transfers take longer to complete. This a...

What is the deposit schedule with my credit card transactions? Your account is set up for "next day funding" of credit card transactions. However, your sales day runs from midnight to midnight. Since your batch closes after the processor bank's closing time (...

This document will show you how to create a Shortcut A shortcut is a set of actions that can occur with 1 button click How to create a new Shortcut Backoffice --> POS Right Click on the category you'd like to add the shortcut to Shortcuts ca...

This document will show you how to configure a BOGO (or 2 for 1) discount This can be used when the happy hour special is "buy one drink and get a second drink for free" First name the button BOGO (or 2 for 1) An optional Description: Buy one item get a s...

This document will show you how to configure a "Double up for a Buck" discount This can be used when the happy hour special is "buy one drink and get a second drink for $1" First name the button Double up for a Buck An optional Description: Buy one bottle...

This document will show you how to create a shortcut with a food special that rings in multiple items and then discounts it This can be used when the you have a food special for ringing in multiple menu items and get another food item for free First name t...

This document will show you how to configure the Speed Rails on the Terminal Speed rails are fixed bars at the bottom and/or right side of the terminal screen that buttons can be added to that are visible regardless of which tab is selected.  This is great...

The Batch Report by Date provides a detailed summary of all card transactions that were grouped (or “batched”) together on a specific date. This report helps you verify sales, tips, card types, and totals, and ensures your batch was successfully settled with t...

The Gift Card Funding Report shows the net balances owed between store locations when gift cards are sold in one store but redeemed in another. Instead of listing every gift card transaction, this report consolidates activity for the selected time period and d...

The Gift Card Report provides a detailed record of every gift card transaction within the selected time period. This report lists each activation, increment, redemption, or void transaction individually. Where to find the report Backoffice --> Reporting ...

The Payment Details Report provides a detailed record of all payments received during a selected date range. It breaks down payments by type (cash, check, credit card, gift card, delivery services, etc.) and shows individual transactions processed by employees...