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What is the credit card surcharge and how does it benefit me? For all credit card transactions (not debit, just credit), SAIL applies a 3% Credit Card Surcharge. This surcharge goes directly to you to help offset your credit card processing fees. In essence, ...

Introduction This is guide will explain how to use the MX Virtual Terminal with surcharging.  If you would like to equip your MX Merchant account to use surcharging, please reach out to our team: payments@ingageit.com  Using the MX Virtual Terminal Pleas...

Notes: This release consists of 10 Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release will NOT require a handheld update** If you would like any additional inform...

This guide explains how to use Email Templates together with Email Campaigns, Events, and Points Rules to improve your email communications.  Key Terms:  Email Templates: Pre-designed email layouts that can be used in Email Campaigns, Events and Points Rules...

Click Add button     In the search box type in the menu item Click the + button next to the menu item to add the item to the order  

A handheld device can be assigned to a guest check printer to print off customer receipts.   Enter your login number Click Receipt Printer       Click the Guest Check printer you want the receipt to print to   NOTE: If you don’t choose a receipt ...

If an item has not been sent it will be green and can be deleted   Delete Slide to the left and click Delete     If an item has already been sent it will be in white and can only be voided   Void Slide to the left and click Void  

Slide right on the menu item you want to modify, duplicate, or add a note     Modify Item Click + Modify Choose the ingredient category   Choose the ingredient & Click Done  Note: Click the i icon to add a prep modifier   Duplicate Item ...

Move an item to a different seat Click Edit    In the item you want to move – Click & Hold the 3 lines and drag the item to the seat you want it on (Example: Bud Light)         Hold item Click Edit   Click Hold or Duplicate or Delete     ...

This guide explains how to create and manage Email Campaigns to promote specials, events or updates.  Key Terms:  Email Campaigns: Scheduled Emails sent to engage customers with promotions, events or business updates.  Email Templates: Pre-designed email la...

Click Quick Order on the default screen    Click Charge Tab   Click on one of the Refund Buttons   Enter the amount of the refund  Note: The balance will be a negative number   Click payment button   Choose the payment

How to move items between seats   Click on the item   Click the seat you want to move it to    

Log in Click on the Report Icon (bottom right)      

Notes: This release consists of 2 Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release will NOT require a handheld update** If you would like any additional informa...

Exit Sail Software On the Log In screen enter 987654321 Enter   On any other screen, click and hold Log Out button and enter 987654321 Enter   Start Up Sail Software from the desktop Click the Sail Icon

When pressing and holding on a menu item a recipe of the menu item can be added and printed out.   Log in to Backoffice Click the POS Icon   Navigate to the menu item you want to add a receipt to Click on the Advanced Tab   Scroll down to Item ...

Create Refund Click Quick Order on the default screen    Click Charge Tab   Click on one of the Refund Buttons   Enter the amount of the refund  Note: The balance will be a negative number     Apply a credit card to refund from the previous...

Notes: This release contains a new payroll report.  **This release WILL require a handheld update to version 2025.4.2** If you would like any additional information please contact support at:Support@ingageit.com or call (612) 861-5277 New Features 1. Payro...