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This document will show you how to add a discount to an item or the check on a terminalIf you want to know how to configure a discount button click the link Item level discounts and check level discounts work a little different Here is what they look like ...

This will Show you how to add notes to an item or modifier item Add notes to an item The notes section is where you can add a note to item in an order. The note will appear directly below the selected item. Select the item, then press the Notes button on th...

This this document will show you how to move an item to a another seat.  How to move an item to a different seat To transfer an item, select it, then select the guest you would like to transfer the item too.  ...

This document will show you how to duplicate one or multiple items How to duplicate 1 item If you just rang in the item it will already be highlighted in green, and that means its already selected and you can just press the duplicate button.  If its not...

Modify an Item To get to the modifier screen, select the “Modify” button on the very left of the tool bar If it's the last item you rang in and selected in green, you do not need to touch the item. If not, then you will need to make sure its sel...

How to Edit an Item from the terminal Note that you can only edit items if your job role has access to edit items in Backoffice Press and hold on the menu item You will receive this pop-up     As soon as you click on “Edit item” you will see th...

Timecard section in Backoffice You can now use the Timecard section in Backoffice to more easily edit employee's payroll hours in one area.   Here are the ways you can filter the list It will default to show you the current pay period.  (That you set...

Notes: This release consists of 2 New features and Improvements.  **This release WILL require you to update your handheld to version 2024.7.1** If you would like any additional information or help setting up any of these new features, please contact support ...

Notes: This release consists of 6 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require you to update your handheld to version 2024.7.2*...

Notes: This release consists of 8 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require you to update your handheld to version 2024.7.3*...

Notes: This release consists of 7 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require you to update your handheld to version 2024.8.1*...

Notes: This release consists of 6 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require your handheld to update to version 2024.8.2** I...

Notes: This release consisted of many behind the scenes updates and changes.   **This release WILL require you to update your handheld to version 2024.9.1** If you would like any additional information please contact support at: Support@ingageit.com or call ...

Notes:  In this release we've focused on enhancing the system's flexibility by expanding context filter support to various areas, allowing for greater customization.  As a result, handheld devices will need to be updated to the latest version to fully support...

Notes: This release consists of 3 New features and Improvements. **This release WILL require you to update your handheld to version 2024.10.1** If you would like any additional information or help setting up any of these new features, please contact support ...

Notes: This release consists of 2 New features and Improvements. **This release WILL require an update of the handheld to version 2024.10.2** If you would like any additional information or help setting up any of these new features, please contact support at...

Removing Credit Card Tip Fee Log In to Backoffice Click on the Staff tab along the top Click on the Setting on the left hand tree Where you see "Tip Fee" Change the percentage to 0% Click Save 

This document will show you how to build and assign store groups   How to Build a Store group Log in to Backoffice Go to the Enterprise Tab Click on the "Locations" section on the left hand tree Click on the second tab called "Locations Groups" Click ...

This document will show you how to create a context filter. How to Build a context filter Backoffice --> POS --> Settings --> Context Filters --> Click Add new record Name it something short and recognizable Use the description section to add mor...

This document will show you how to configure an order type so that it prompt for a customer's phone number and then automatically link it to a customer in Backoffice. Step 1: Set up a customer type Backoffice --> CRM --> expand Settings --> Click on Cust...