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The only way to discount a gift card is by using the gift card discount buttons. All other discounts will not work on gift cards. Step 1 Click on the Gift Card in the Subtotal box. Step 2 Click one of the Gift Card discount buttons....

Step 1 On the order access screen click the Wrench icon. Step 2 Click the Setup and enter in access code. Step 3 Click the Reports icon (top mid page) Step 4 Click on a report you want to e...

Step 1 On the order access screen click the Wrench icon. Step 2 Click the Setup and enter in access code. Step 3 Click the Reports icon (top mid page).   Step 4 Right click the report you want to modi...

You should only put credit cards into offline mode when your Internet is down. Offline mode stores credit card data in the system locally so you can authorize transactions once the Internet comes back up. Step 1 Enter your access code in the Orde...

  Step 1 Enter your access code in the Order Access Screen   Step 2 On the Main Table screen, click on the Functions button. Step 3 On the Functions, click the Offline button.                 Step 4 ...

Step 1 Enter your access code in the Order Access Screen.   Step 2 On the Main Table screen, click on the Functions button. Step 3 On the Functions screen, click the Batch button. ...

Step 1 Enter your access code in the Order Access Screen   Step 2 On the Main Table screen, click the Functions button. Step 3 On the Functions screen, click the Refund button. Step 4...

Step 1 Locate the credit card station (normally the main Focus station in the officer or behind the bar). Step 2 On the Order Access Screen click the wrench icon. Step 3 Click the Setup button and enter in access code. Step 4 C...

Step 1 Reopen the check that you want to add the credit card to. Step 2 Click the Payment and click Void (choose the reason).   Step 3 Click the Functions button. Step 4 Click the Pmt Reapply button. ...

The menu item needs to be created before adding it to a canvas (See: Making a Menu Item) Step 1 On the Order Access Screen click the Wrench icon. Step 2 Click the Setup button and enter access code. Step 3 Click the Canvas icon (top right sid...

  Step 1 Scroll down to an empty report slot and under Type, click the down arrow to choose the report you want to create. Step 2 Fill in desired information and click Save and Close.  

Notes: This release consists of 6 New features and Improvements.  **This release WILL require you to update your handhelds to version 2024.1.2** If you would like any additional information or help setting up any of these new features, please contact support...

Hello All The Carthage release went live this morning.  This release only contains minor bug fixes as we are working on an updated Kitchen Video System.  Stay tuned for more information on what's in store.   Handheld Update: This release will NOT require a ...

Hello All With this release we are continuing to focus on our Kitchen Video System.  We took the current KVS and rebuilt it from the ground up on a new platform and gave it a fresh look to align with the terminals. Now that we have it rebuilt we'll be adding...

Every day, Focus closes out the previous day check folder and creates a new check folder.   If the day doesn't close you will see these errors: Error: Business day doesn't match Current Day   Error: Order Access Screen - Busi...

Credit Card batches are normally set to automatically batch every 24 hours. If the credit cards don't settle you will see this error: Error - Batch time is not today's date.               Solution   Ste...

Notes: **This release WILL require you to update your handheld to version 2024.1.2** If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com or call (612) 861-5277 New Features...

Notes: **This release will NOT require you to update your handheld** If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com or call (612) 861-5277 New Features 1. Gift Card R...

This document will show you how to create Item Filters To Navigate to Items filters POS --> Settings --> Item Filters To create a new Item Filter Click + Add a new record Name the filter Item filters can be created in many different ways.  ...

Notes: This release consists of 3 feature Improvements.  **This release will NOT require you to update your handheld** If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com o...