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Remove NCA from Focus POS   Click the Wrench Icon Click Setup and Enter access code Click Miscellaneous Click Credit/Gift/Loyalty/Customer Under Advantage Program Change the Rate % to Zero Save Click Locations (top center) Scroll down to locat...

Click the Wrench Icon Click Setup and Enter access code Click Order Entry (top right) Scroll down to order Type Under Computation Method Click None Under Guest Check Name Remove text Do this for all order types that have this fee Save Click...

Restart the Mozart window services on the Focus Office computer   Exit out of Focus software on the Focus Server Click Alt F4 (at the same time) On the Desktop click Mozart Shortcut button (it will take about 10 seconds to restart Restart the Focu...

Knowledge Based Article: Signature Capture Setup Focus allows a customer to sign the screen with their finger when utilizing the Signature Capture options. Signature Capture can be configured for individual Locations. Below details how to configure Signature ...

**ONLY SPLIT A CLOSED DAY WHEN THE RESTAURANT IS CLOSED ** Credit card tips will stay on previous day if you do not1. First, find the day that needs to be split. You can find it from going to set up and looking at the check filter (by the day)2. Find the check...

Click Add button     In the search box type in the menu item Click the + button next to the menu item to add the item to the order  

A handheld device can be assigned to a guest check printer to print off customer receipts.   Enter your login number Click Receipt Printer       Click the Guest Check printer you want the receipt to print to   NOTE: If you don’t choose a receipt ...

If an item has not been sent it will be green and can be deleted   Delete Slide to the left and click Delete     If an item has already been sent it will be in white and can only be voided   Void Slide to the left and click Void  

Slide right on the menu item you want to modify, duplicate, or add a note     Modify Item Click + Modify Choose the ingredient category   Choose the ingredient & Click Done  Note: Click the i icon to add a prep modifier   Duplicate Item ...

Move an item to a different seat Click Edit    In the item you want to move – Click & Hold the 3 lines and drag the item to the seat you want it on (Example: Bud Light)         Hold item Click Edit   Click Hold or Duplicate or Delete     ...

Click Quick Order on the default screen    Click Charge Tab   Click on one of the Refund Buttons   Enter the amount of the refund  Note: The balance will be a negative number   Click payment button   Choose the payment

How to move items between seats   Click on the item   Click the seat you want to move it to    

Log in Click on the Report Icon (bottom right)      

Exit Sail Software On the Log In screen enter 987654321 Enter   On any other screen, click and hold Log Out button and enter 987654321 Enter   Start Up Sail Software from the desktop Click the Sail Icon

When pressing and holding on a menu item a recipe of the menu item can be added and printed out.   Log in to Backoffice Click the POS Icon   Navigate to the menu item you want to add a receipt to Click on the Advanced Tab   Scroll down to Item ...

Create Refund Click Quick Order on the default screen    Click Charge Tab   Click on one of the Refund Buttons   Enter the amount of the refund  Note: The balance will be a negative number     Apply a credit card to refund from the previous...

Navigate to the menu item you want to change the name or price of Press and hold the menu item      Click on Edit Item (note: you must have the job right to see this option) Enter either name or price and save     

Add a tip Click Quick Order on the default screen    Click Charge Tab   Click on Add tip from previous day button  Enter the amount of the tip     Apply a credit card to the tip from the previous day Click the Payments button   Under Paym...