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This document will show you how to create an All Day Count item for the Kitchen Video Screens What is an All Day Count? An All Day Count is a feature on Kitchen Video Screens (KVS) that shows a running total of how many of a specific item (or group of item...

This document will show you examples of kitchen and bar tickets using different fonts, spacing, and headers Impact Printer Fonts Here is an example of each of the 6 different font printed on an impact printer that is most often used in the kitchen The...

You can make the font bigger on the handhelds using the iPhones settings Where to change the setting: Go into the setting on the iPhone Setting --> Display & Brightness --> Text Size(Note: iOS Text Size setting location may differ between iOS Versions...

When you tap the Receipts button in the POS, a receipt prints using your default receipt type.However, if you press and hold the button, a popup will appear allowing you to choose from four different receipt types—giving you more flexibility in how receipts ...

Scheduled Reports allow you to automatically receive any report from the system via email, on a schedule that works for you. You can choose which report you want, who it gets sent to, and how often it’s delivered. Frequency options include daily, weekly, month...

There are a couple settings you can adjust on your receipts To find the settings Go to Backoffice --> POS --> System Setup --> Receipt Setup --> Settings Tab Receipt Settings Print Guest Names: This setting controls whether the names ente...

The Payroll Details Report provides the most detailed view of payroll. It lists every employee shift, including clock-in/out times, pay, sales, and a full breakdown of tips. This report combines the depth of the Payroll Report with the added clarity of tip det...

Notes: This release consists of 2 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release will NOT require a handheld update** If you would like any a...

Notes: This release consists of 1 Improvements.  **This release will NOT require a handheld update** If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com or call (612) 861-5...

Notes: This release consists of performances Improvements and fixes.  **This release WILL require a handheld update to version 2025.12.1** If you would like any additional information or help setting up any of these new features, please contact support at:Su...

This release includes a few behind-the-scenes updates, but we thought it would be a great opportunity to pause and look back at everything we launched and improved throughout 2025. It’s been a big year for Sail — with new products, major feature enhancements,...

This is a quick reference guide to the report parts to see what its purpose is, and when and where it should be used. Section Name Purpose / What It Shows Applicable To Inclusion Level Notes / Special Rules Amount Due Displays final reconc...

Credit Card Offline Mode allows your POS terminals to continue accepting credit card payments in the event of an internet outage, or cellular failover failure.While in offline mode transactions are securely stored on the device and sent for authorization once ...

Sail Scheduling is where you see your work schedule, ask for time off, trade shifts with your co-workers, and pick up extra shifts. You can use it in the Sail Scheduling app on your phone or on the website. This guide shows you around the website. Your mana...

Need a day off, a few days, or a few hours? Ask for it in Sail Scheduling, in the app or on the website. Your manager reviews it, and you'll see their answer there. Ask for time off Click your name at the top right and choose My Time Off. Click Reques...

Can't make a shift? Want more hours? ShiftHub lets you sort it out with your co-workers: swap a shift with someone, give a shift away to whoever wants it, or pick up an open shift. Your manager approves each trade before the schedule changes. Click your nam...

If your restaurant uses Sail POS, your employees, departments, job roles, skill levels and locations are set up once, in Sail Backoffice, and sent to Sail Scheduling automatically. This guide covers what to check in Sail Backoffice before the first sync, so ev...

Notes: This release consists of a few fixes This release WILL require the handhelds to update to version 2016.1.1 Fixes  Improved performance when opening or working with orders that have a large number of guests, reducing slow or failed loading. F...

Notes: This release consists of 2 Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release will NOT require a handheld update** If you would like any additional informa...

Notes: This release consists of 2 Report Improvements.  **This release will NOT require a handheld update** If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com or call (612...