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In the unlikely event that the primary credit card processor goes down, we can switch you to a backup processor so you can continue running credit card transactions without much interruption. Note: You will need to do this on each terminal How to Switch the ...

This document will show you how to edit your current Comps & Voids in the system Whats the difference between Comps & Voids? Void – Used when an item was ordered but never made or will not be made.Example: A customer changes their mind before the kitchen...

This document will show you how to configure a Pass the Puck station collection, and what it looks like in action What is Pass the Puck? Pass the Puck is a feature that allows a menu item to move through multiple stations during preparation. It’s designed ...

Step 1 - Download the app Go to your phones App store and search for "Ingage Insights" and download the app Or click on one of these links to bring you right to it               Step 2 - Sign In Use your Backoffice log in to sign into the app ...

What is Ticket Automation? Ticket automation on a kitchen video system (KVS) for restaurants refers to the process of automatically sending, organizing, and managing orders in the kitchen without relying solely on printed tickets or manual communication. It s...

When using Kitchen Video Screens (KVS) there are a couple different options on the way that it can be set up. How its set up depends on how your cooks like to run the kitchen. Here are the main options: Option #1 – Full Automation (preferred method) No...

This document will detail the Wheel Screen 1. Sail Logo - Click the Sail logo in the top left corner of the screen to manually refresh. This will reload the screen and pull in any updates or changes that have occurred since the last automatic refr...

This document will detail the Expo Screen 1. Sail Logo - Click the Sail logo in the top left corner of the screen to manually refresh. This will reload the screen and pull in any updates or changes that have occurred since the last automatic refre...

This document will detail the Quick Station Screen 1. Sail Logo - Click the Sail logo in the top left corner of the screen to manually refresh. This will reload the screen and pull in any updates or changes that have occurred since the last automati...

This document will show you all of the Settings that are on the KVS screens General Settings: Suppress Printing  This setting is available on Wheel, Expo, and Quick Stations The Suppress Printing setting controls whether a kitchen ticket is print...

This document will show you how to create an All Day Count item for the Kitchen Video Screens What is an All Day Count? An All Day Count is a feature on Kitchen Video Screens (KVS) that shows a running total of how many of a specific item (or group of item...

This document will show you examples of kitchen and bar tickets using different fonts, spacing, and headers Impact Printer Fonts Here is an example of each of the 6 different font printed on an impact printer that is most often used in the kitchen The...

You can make the font bigger on the handhelds using the iPhones settings Where to change the setting: Go into the setting on the iPhone Setting --> Display & Brightness --> Text Size(Note: iOS Text Size setting location may differ between iOS Versions...

When you tap the Receipts button in the POS, a receipt prints using your default receipt type.However, if you press and hold the button, a popup will appear allowing you to choose from four different receipt types—giving you more flexibility in how receipts ...

Scheduled Reports allow you to automatically receive any report from the system via email, on a schedule that works for you. You can choose which report you want, who it gets sent to, and how often it’s delivered. Frequency options include daily, weekly, month...

There are a couple settings you can adjust on your receipts To find the settings Go to Backoffice --> POS --> System Setup --> Receipt Setup --> Settings Tab Receipt Settings Print Guest Names: This setting controls whether the names ente...

The Payroll Details Report provides the most detailed view of payroll. It lists every employee shift, including clock-in/out times, pay, sales, and a full breakdown of tips. This report combines the depth of the Payroll Report with the added clarity of tip det...

Notes: This release consists of 2 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release will NOT require a handheld update** If you would like any a...

Notes: This release consists of 1 Improvements.  **This release will NOT require a handheld update** If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com or call (612) 861-5...

Notes: This release consists of performances Improvements and fixes.  **This release WILL require a handheld update to version 2025.12.1** If you would like any additional information or help setting up any of these new features, please contact support at:Su...