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Notes: This release consists of 2 Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2025.7.4** If you would like any ad...

Notes: This release consists of some fixes **This release WILL require a handheld update to version 2025.8.1** Fixes Fixed an issue where a charge would still appear on the check after reopening an order but wasn’t included in the total amount due. R...

Notes: This release consists of 1 Improvements and many fixes as part of our ongoing effort to make Sail smoother and more dependable If you would like any additional information or help setting up any of these new features, please contact support at:Support@...

Notes: This release consists of 4 Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2025.9.1** If you would like any ad...

This is the Labor Productivity Report This report shows daily labor productivity by comparing guest count, labor hours, labor cost, and sales to help evaluate staffing efficiency and overall performance. The last column will show a total of the whole week ...

This document will walk you thru setting up a kitchen video system To Find Kitchen Video configuration Backoffice --> System Setup --> Kitchen Setup --> Kitchen Video If you are a multi store location, each location will have its own Kitchen configurati...

Sail has the ability to take an order and have it send to the kitchen later that day or on a future day.  Scheduled Order Settings in Backoffice In Backoffice --> CRM --> Settings --> Scheduled orders There are 4 different settings you can configure f...

This document will show you how to set up delivery zones and dispatch in Backoffice. It will also show you how to place a delivery order on the terminal 1. Delivery Zones Delivery Zones can be defined in the system and optionally linked to a Charge.  When ...

Delivery Zones can be defined in the system and optionally linked to a Charge.  When an order that is dispatchable is created either using Online Ordering, or on the terminal, it will verify which zone (if any) the customer's address is in.  If the Zone is lin...

This document will walk you thru all things Size Groups. From how to set them up, how to ring them in, and how they look in reporting.  How to create a size group To create a size group go to Backoffice --> POS --> Settings --> Size Groups --> Add Ne...

In the unlikely event that the primary credit card processor goes down, we can switch you to a backup processor so you can continue running credit card transactions without much interruption. Note: You will need to do this on each terminal How to Switch the ...

This document will show you how to edit your current Comps & Voids in the system Whats the difference between Comps & Voids? Void – Used when an item was ordered but never made or will not be made.Example: A customer changes their mind before the kitchen...

This document will show you how to configure a Pass the Puck station collection, and what it looks like in action What is Pass the Puck? Pass the Puck is a feature that allows a menu item to move through multiple stations during preparation. It’s designed ...

What is Ticket Automation? Ticket automation on a kitchen video system (KVS) for restaurants refers to the process of automatically sending, organizing, and managing orders in the kitchen without relying solely on printed tickets or manual communication. It s...

When using Kitchen Video Screens (KVS) there are a couple different options on the way that it can be set up. How its set up depends on how your cooks like to run the kitchen. Here are the main options: Option #1 – Full Automation (preferred method) No...

This document will detail the Wheel Screen 1. Sail Logo - Click the Sail logo in the top left corner of the screen to manually refresh. This will reload the screen and pull in any updates or changes that have occurred since the last automatic refr...

This document will detail the Expo Screen 1. Sail Logo - Click the Sail logo in the top left corner of the screen to manually refresh. This will reload the screen and pull in any updates or changes that have occurred since the last automatic refre...

This document will detail the Quick Station Screen 1. Sail Logo - Click the Sail logo in the top left corner of the screen to manually refresh. This will reload the screen and pull in any updates or changes that have occurred since the last automati...

This document will show you all of the Settings that are on the KVS screens Suppress Printing When selected, items routed to this station will not print on its associated printer When not selected, the items will print at the associated printer as w...

This document will show you how to create an All Day Count item for the Kitchen Video Screens What is an All Day Count? An All Day Count is a feature on Kitchen Video Screens (KVS) that shows a running total of how many of a specific item (or group of item...