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Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is mandated by credit card companies and the payment network to ensure the security of credit card transactions and cardholder data. It exists to protect cardholders f...

Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is mandated by credit card companies and the payment network to ensure the security of credit card transactions and cardholder data. It exists to protect cardholders f...

 Most online ordering PCI compliance steps take just 10-15 min.  Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is mandated by credit card companies and the payment network to ensure the security of credit card tr...

 Most online ordering compliance steps for PCI take just 10-15 min.  Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is mandated by credit card companies and the payment network to ensure the security of credit car...

Make sure that the guest is an existing rewards member. (You can verify by going to a terminal and performing a customer lookup)  Requirements: 1. Order ID 2. Access to Go Fish 3. Smartphone with a QR Code app 4. Phone number associated with the guest rewards...

The following is the ACH Funding Schedule for Merchants that accept ACH payments with INGAGE. Batch Time will affect the funding schedule. The ACH settlement and return window is based on ACH SEC Code. *Batch Time: Customer Payment Date & Batch Date are NOT...

Restart the Mozart window services on the Focus Office computer   Exit out of Focus software on the Focus Server Click Alt F4 (at the same time) On the Desktop click Mozart Shortcut button (it will take about 10 seconds to restart Restart the Focu...

This document will show you how exclusive and inclusive taxes report on the Daily sales report and Server Reports. What is Exclusive Tax? Exclusive tax refers to a pricing method where the tax amount is not included in the price of a product or service d...

Notes: This release consists of 1 Improvement and various fixes.  **This release WILL require a handheld update to version 2025.2.1** If you would like any additional information or help setting up any of these new features, please contact support at:Support...

Notes: This release consists of 5 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2025.2.2** If you ...

This document will show you how to add or subtract points from a terminal 1. Set job role rights in Backoffice Backoffice --> Staff --> Job Roles Click the pencil next to the job role you'd like to edit Open the tree: POS --> Front of house --> Order (or...

Introduction Two common payment options, credit/debit cards and ACH (Automated Clearing House) transfers, each have their own distinct processing schedules. While card payments offer near-instantaneous processing, ACH transfers take longer to complete. This a...

Introduction This guide will show you how to navigate reports within MX Merchant. Navigating to Reports Step 1 - Login to MXM Go to www.mxmerchant.com and login using your credentials. If you do not have credentials, request your user account be added to...

Introduction You have two options to choose from in deciding when you want the payment processer to deduct your credit card fees from your  account: Monthly or daily discount. Monthly discount: The processor deducts fees from the account in one lump sum once...

Introduction This guide will teach you how to update your INGAGE website. Getting Started Step 1 - Receive Email When your website is created, you will need to notify INGAGE of the person(s) who will be editors of your website. We will then send the indi...

Notes: This release consists of New features and Improvements being added to discounts!  **This release will NOT require a handheld update** If you would like any additional information or help setting up any of these new features, please contact support at:...

Press and Hold Buttons Several buttons that if the button is held, will give you a shortcut to other options   Seats You can name each seat. NOTE this will only show up on the terminal or handheld not on the check or remote check   Log This allow...

There are many different setting on what can be configured in a discount, and this document will walk you thru how to set one up. Note: A couple of the features you will only see if you have Online Ordering configured To Navigate to Discounts POS --> Se...

Knowledge Based Article: Signature Capture Setup Focus allows a customer to sign the screen with their finger when utilizing the Signature Capture options. Signature Capture can be configured for individual Locations. Below details how to configure Signature ...

**ONLY SPLIT A CLOSED DAY WHEN THE RESTAURANT IS CLOSED ** Credit card tips will stay on previous day if you do not1. First, find the day that needs to be split. You can find it from going to set up and looking at the check filter (by the day)2. Find the check...