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Notes: This release consists of 4 New Features and Improvements and many fixes. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2025...

This document will show you what it looks like in Backoffice and on Reports when a customer makes an Deposit Payment The customer is added to the order. (You can see the customers name as the Table Name.)Use the "Account Deposit" or "Deposit Payment" or "Ho...

This document will show you what it looks like when a customer has a balance on their account and they come in to make a payment towards their account Backoffice --> CRM --> CustomersFind the customer you are looking for You will notice here that Barry Bond...

This document will show you what is looks like when a customer redeems their deposit and applies it towards their bill on event day.  Backoffice --> CRM --> CustomersFind the customer you are looking forYou will notice that Dawn Stewart has an account Bal...

This document will show you what it looks like when a customer puts their bill on their customer account to pay for at a later date.  Backoffice --> CRM --> CustomersFind the customer you are looking forYou will notice that Abby has a credit limit of $1000T...

This is the Customer Statement Report Where to find the report Backoffice --> Reporting --> Reports --> Accounting folder --> Customer Statement --> Select Date Range --> Select Customer --> Execute What it looks like It will show you only tr...

This is the Customer Account Transaction Report Where to find the report Backoffice --> Reporting --> Reports --> Accounting folder --> Customer Account Transactions --> Select Date Range --> Execute What it looks like This shows you times that...

Click the Rewards button   Click the Lookup button   Click on the member who has the rewards discount   Click on the reward discount and the seat you would like to apply to the order 

Click the Rewards button    Click the Lookup button   Enter in card number or mobile phone number NOTE: You must have a mobile phone number to register    Click Yes – Would you like to register?     NOTE: Within a few mins a SMS text message...

Start an order and enter in items Click the Rewards button   Click the Lookup button   Enter member card or mobile number   Apply Points to Member Click on the member you want to apply the points to   NOTE: If there are multiple seats and yo...

Click the Rewards button   Click the Lookup button   Enter member card or mobile number   Click on the member you want to apply the points to   Click on the add or subtract points button and enter the points  

This is an example of how Customer accounts report  on the Daily Close Report Money coming into the account is going to report in the Sales/Non-Sales Section This would include the Deposits and payments towards an existing balance When the account i...

Introduction A payment failure notification is issued by EVPay when an ACH payment has a "decline". Since ACH payments do not verify in real-time, they are assumed good unless rejected at the client's bank or by action of the client.  Payment Failure Notific...

Introduction  Most EVPay compliance steps for PCI take just 10-15 min.  What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is mandated by credit card companies and the payment network to ensure the security of credit card transact...

Log in remotely to the Focus server through Splashtop From the menu bar in back office, navigate to Miscellaneous/Time Ranges Scroll down and click on the "FocusOnline" time range Adjust the Start and Stop times as needed. Click Save, then Close. It's g...

Link to Downloadable .PDF: EVPay Onboarding Help Guide Payment Processing Set-Up Getting Started This document outlines the basic steps and common questions when setting up your payment processing with EVPay by Elevia. Begin by completing the application...

Valid Bank Letter Various scenarios, such as ACH re-authorization and bank information changes, require a bank letter to be resolved or proceed. The requirements for a bank letter to be considered valid are very specific, so it is important to make sure your ...

Introduction  This document will guide you in how to access your statements in MX Merchant (MXM). Accessing Your Statements Step 1 - Login to MXM Go to www.mxmerchant.com and login using your credentials. If you do not have credentials, request your user...

Introduction Two common payment options, credit/debit cards and ACH (Automated Clearing House) transfers, each have their own distinct processing schedules. While card payments offer near-instantaneous processing, ACH transfers take longer to complete. This a...

What is the deposit schedule with my credit card transactions? Your account is set up for "next day funding" of credit card transactions. However, your sales day runs from midnight to midnight. Since your batch closes after the processor bank's closing time (...