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Log in remotely to the Focus server through Splashtop From the menu bar in back office, navigate to Miscellaneous/Time Ranges Scroll down and click on the "FocusOnline" time range Adjust the Start and Stop times as needed. Click Save, then Close. It's g...

Payment Processing Set-Up You can download this help guide with more details by clicking on the "EVPAY Onboarding Doc" underneath "Attachments" from the left hand side of this page! Getting Started This document outlines the basic steps and common questions...

Valid Bank Letter Various scenarios, such as ACH re-authorization and bank information changes, require a bank letter to be resolved or proceed. The requirements for a bank letter to be considered valid are very specific, so it is important to make sure your ...

Introduction  This document will guide you in how to access your statements in MX Merchant (MXM). Accessing Your Statements Step 1 - Login to MXM Go to www.mxmerchant.com and login using your credentials. If you do not have credentials, request your user...

Introduction Two common payment options, credit/debit cards and ACH (Automated Clearing House) transfers, each have their own distinct processing schedules. While card payments offer near-instantaneous processing, ACH transfers take longer to complete. This a...

What is the deposit schedule with my credit card transactions? Your account is set up for "next day funding" of credit card transactions. However, your sales day runs from midnight to midnight. Since your batch closes after the processor bank's closing time (...

This document will show you how to create a Shortcut A shortcut is a set of actions that can occur with 1 button click How to create a new Shortcut Backoffice --> POS Right Click on the category you'd like to add the shortcut to Shortcuts ca...

This document will show you how to configure a BOGO (or 2 for 1) discount This can be used when the happy hour special is "buy one drink and get a second drink for free" First name the button BOGO (or 2 for 1) An optional Description: Buy one item get a s...

This document will show you how to configure a "Double up for a Buck" discount This can be used when the happy hour special is "buy one drink and get a second drink for $1" First name the button Double up for a Buck An optional Description: Buy one bottle...

This document will show you how to create a shortcut with a food special that rings in multiple items and then discounts it This can be used when the you have a food special for ringing in multiple menu items and get another food item for free First name t...

This document will show you how to configure the Speed Rails on the Terminal Speed rails are fixed bars at the bottom and/or right side of the terminal screen that buttons can be added to that are visible regardless of which tab is selected.  This is great...

The Batch Report by Date provides a detailed summary of all card transactions that were grouped (or “batched”) together on a specific date. This report helps you verify sales, tips, card types, and totals, and ensures your batch was successfully settled with t...

The Gift Card Funding Report shows the net balances owed between store locations when gift cards are sold in one store but redeemed in another. Instead of listing every gift card transaction, this report consolidates activity for the selected time period and d...

The Gift Card Report provides a detailed record of every gift card transaction within the selected time period. This report lists each activation, increment, redemption, or void transaction individually. Where to find the report Backoffice --> Reporting ...

The Payment Details Report provides a detailed record of all payments received during a selected date range. It breaks down payments by type (cash, check, credit card, gift card, delivery services, etc.) and shows individual transactions processed by employees...

The Discount Audit Report shows every discount applied within a selected date range. It helps managers track which discounts were used, by whom, and for which items, ensuring that discounts are used correctly and employee discounts are monitored. Use this gui...

The Discount Audit by Server Report shows all discounts applied by employees within a selected date range, organized by server. This report makes it easy to see which discounts each server used, how often, and the total value of those discounts. Where to fi...

The Discount Summary Report provides an overview of all discounts applied within a selected date range. It shows both a summary by discount type and a summary by employee, making it easy to track overall discount activity and usage across the organization. ...

The Void and Comp Summary Report provides an overview of all voids and comps processed within a selected date range. It shows how many voids and comps occurred, the reasons recorded, the employees who applied them, and the total dollar impact. This report help...

The Void and Comp Audit Report provides a detailed record of every void and comp processed within a selected date range. Unlike the Void and Comp Summary Report, which shows totals and averages, this report lists each transaction individually. It allows manage...