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There are a couple settings you can adjust on your receipts To find the settings Go to Backoffice --> POS --> System Setup --> Receipt Setup --> Settings Tab Receipt Settings Print Guest Names: This setting controls whether the names ente...

The Payroll Details Report provides the most detailed view of payroll. It lists every employee shift, including clock-in/out times, pay, sales, and a full breakdown of tips. This report combines the depth of the Payroll Report with the added clarity of tip det...

Notes: This release consists of 2 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release will NOT require a handheld update** If you would like any a...

Notes: This release consists of 1 Improvements.  **This release will NOT require a handheld update** If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com or call (612) 861-5...

Notes: This release consists of performances Improvements and fixes.  **This release WILL require a handheld update to version 2025.12.1** If you would like any additional information or help setting up any of these new features, please contact support at:Su...

This release includes a few behind-the-scenes updates, but we thought it would be a great opportunity to pause and look back at everything we launched and improved throughout 2025. It’s been a big year for Sail — with new products, major feature enhancements,...

This is a quick reference guide to the report parts to see what its purpose is, and when and where it should be used. Section Name Purpose / What It Shows Applicable To Inclusion Level Notes / Special Rules Amount Due Displays final reconc...

Credit Card Offline Mode allows your POS terminals to continue accepting credit card payments in the event of an internet outage, or cellular failover failure.While in offline mode transactions are securely stored on the device and sent for authorization once ...

What to expect from your new scheduling system This system makes it easier for you to see your schedule, request time off, swap shifts, and get updates directly on your phone or Email. This guide shows you everything you need to know before your first day us...

This guide shows you how to submit time-off requests through the Scheduling app or website.You can submit requests for full days, multiple days, or just part of a day. All time-off requests must be reviewed and approved by a manager before they become official...

This document explains how to use ShiftHub to request shift swaps or give away shifts with other employees. My ShiftHub allows employees to request shift swaps or give away shifts with other co-workers. Once a co-worker accepts a request, it is sent to a mana...

This document explains the items that must be configured in Sail Backoffice before executing the integration sync with Ingage Scheduling. Completing these steps first helps ensure a smooth and successful sync. Update Employee Information Each employee ...

Notes: This release consists of a few fixes This release WILL require the handhelds to update to version 2016.1.1 Fixes  Improved performance when opening or working with orders that have a large number of guests, reducing slow or failed loading. F...

Notes: This release consists of 2 Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release will NOT require a handheld update** If you would like any additional informa...

Notes: This release consists of 2 Report Improvements.  **This release will NOT require a handheld update** If you would like any additional information or help setting up any of these new features, please contact support at:Support@ingageit.com or call (612...

Notes: This release consists of 5 Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release will NOT require a handheld update** If you would like any additional informa...

Notes: This release consists of 4 Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release will NOT require a handheld update** If you would like any additional informa...

This guide walks you through the key items that should be set up in Ingage Scheduling before you begin building your first schedule.   Update Location Settings There are a few important settings that are managed directly in Scheduling (not in Sail Backoffic...

This guide walks managers through the process of creating a new schedule in Ingage Scheduling. It covers how to add shifts, review availability and time-off requests, publish the schedule, and share it with your team. Step 1: Open the Schedule View Nav...

Schedule Templates help you build schedules faster and more accurately by reusing shifts that stay consistent from week to week. Instead of recreating the same shifts every time, you can apply a template and only adjust what’s changed—saving time and reducing ...