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This document will show you how to create a Billboard in Backoffice. Billboards put a message in front of your staff on the terminals, the handhelds and the Backoffice home page. They are good for specials, rotating beers, the soup of the day, upcoming events ...

This will walk through Go Fish in Backoffice. Go Fish finds an order when you only know part of it - the last 4 digits of a card, the guest's name, an item, a table or an amount - and shows its receipt, so you can download it, print it or open the whole order....

This will walk through the Payout History screen in Backoffice. Payout History lists every pay-out and pay-in made on your terminals: when it was made, on which order, by whom, for how much, and the note that was typed in.   Permissions you need Each of these ...

This document will show you how to make an Item Category in Backoffice. Item categories are the folders your items live in, like Appetizers, Burgers or Desserts. They keep your item list in Backoffice organized, become the category buttons on the terminal and ...

This will walk through how to add a charge to an order on a handheld, like a percent gratuity for a large party or a fee, and how to take a charge off again. The charges you can pick are set up in Backoffice, so the list on your handheld may look different fro...

The Payments screen lists the payments taken on your orders. From here you add tips, reprint a credit card slip and, with manager rights, void a payment. This will walk through each part of it. To get there, tap Edit Tips in the bar at the bottom of the screen...

The Modify screen is where you change one item on an order: tell the kitchen when to make it, put it in a course, add a note, see which changes cost extra, and split it between guests. This will walk through each part of it. To get there, open the order and ta...

This will walk through tabs on a handheld: starting a tab with the guest's card, adding to it each time they order, and paying it out when they're done - all of it, split evenly, or a custom amount. A tab keeps the guest's card on the order. Nothing is charged...

This will walk through how to add a charge to an order on the terminal, like a gratuity for a large party or a fee, either to the whole table or to one guest, and how to take a charge off again. The charges you can pick are set up in Backoffice, so the buttons...

Notes: This release consists of 8 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2026.11.1** If you...

This document will walk you through setting up a timed item: an item that is charged by how long it's used, like a pool table, a bowling lane or a dart board. Instead of a fixed price, a timed item has a price per hour. When it's rung in on the terminal a time...

This will walk through the Deposits screen in Backoffice. It lists the cash deposits recorded for your location, and lets you add, change or delete a deposit for tonight or for the last closed day - for example, when the deposit wasn't recorded on the terminal...

This document will walk you through recording tonight's cash deposit on the terminal - the cash you take to the bank at the end of the night - and changing or removing it. Once a deposit is recorded, the daily report shows whether it matches the Amount Due: ov...

This document will show you how to use the Split Item buttons on the order screen to split an item between guests, take splits away and put the item back together. There are four split buttons: Auto-Split, Manual Split, Remove Splits and Unsplit Item. They are...

This document will walk through using timed items on a terminal. A timed item is charged by how long it's used, like a pool table, a bowling lane or a shuffle board. When it's rung in, a timer starts and the price grows until the timer is stopped. A timer has ...