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Notes: This release consists of 5 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2025.2.2** If you ...

This document will show you how to add or subtract points from a terminal 1. Set job role rights in Backoffice Backoffice --> Staff --> Job Roles Click the pencil next to the job role you'd like to edit Open the tree: POS --> Front of house --> Order (or you ...

Introduction Two common payment options, credit/debit cards and ACH (Automated Clearing House) transfers, each have their own distinct processing schedules. While card payments offer near-instantaneous processing, ACH transfers take longer to complete. This a...

Introduction This guide will show you how to navigate reports within MX Merchant. Navigating to Reports Step 1 - Login to MXM Go to www.mxmerchant.com and login using your credentials. If you do not have credentials, request your user account be added to...

Introduction You have two options to choose from in deciding when you want the payment processer to deduct your credit card fees from your  account: Monthly or daily discount. Monthly discount: The processor deducts fees from the account in one lump sum once...

Introduction This guide will teach you how to update your INGAGE website. Getting Started Step 1 - Receive Email When your website is created, you will need to notify INGAGE of the person(s) who will be editors of your website. We will then send the indi...

Notes: This release consists of New features and Improvements being added to discounts!  **This release will NOT require a handheld update** If you would like any additional information or help setting up any of these new features, please contact support at:...

Press and Hold Buttons Several buttons that if the button is held, will give you a shortcut to other options   Seats You can name each seat. NOTE this will only show up on the terminal or handheld not on the check or remote check   Log This allow...

There are many different setting on what can be configured in a discount, and this document will walk you thru how to set one up. Note: A couple of the features you will only see if you have Online Ordering configured To Navigate to Discounts POS --> Se...

Knowledge Based Article: Signature Capture Setup Focus allows a customer to sign the screen with their finger when utilizing the Signature Capture options. Signature Capture can be configured for individual Locations. Below details how to configure Signature ...

**ONLY SPLIT A CLOSED DAY WHEN THE RESTAURANT IS CLOSED ** Credit card tips will stay on previous day if you do not1. First, find the day that needs to be split. You can find it from going to set up and looking at the check filter (by the day)2. Find the check...

What is the credit card surcharge and how does it benefit me? For all credit card transactions (meaning no debit transactions, credit cards only), SAIL applies a 3% Credit Card Surcharge. This surcharge goes directly to you to help offset your credit card pro...

Introduction This is guide will explain how to use the MX Virtual Terminal with surcharging.  If you would like to equip your MX Merchant account to use surcharging, please reach out to our team: payments@ingageit.com  Using the MX Virtual Terminal Pleas...

Notes: This release consists of 10 Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release will NOT require a handheld update** If you would like any additional inform...

This guide explains how to use Email Templates together with Email Campaigns, Events, and Points Rules to improve your email communications.  Key Terms:  Email Templates: Pre-designed email layouts that can be used in Email Campaigns, Events and Points Rules...

This will walk through adding an item to an order on a handheld by searching for it, instead of looking through the categories. Please click the link to see how to start a table on a handheld. On the order, tap + Add Item next to the guest the item is for. ...

A handheld device can be assigned to a guest check printer to print off customer receipts. You pick it on the handheld's home screen. Enter your login number.   Tap Receipt Printer under Station Settings. The printer you have now is shown next to it.   ...

This will walk you through how to take an item off an order on a handheld. An item that hasn't been sent yet can be deleted; an item that has already been sent can only be voided. Deleting an item If an item has not been sent it will be green and can be delete...

This will walk you through how to change the ingredients on an item, ring in another one just like it, or add a note for the kitchen on a handheld. Slide the item to the right on the order to see + Modify, Duplicate and Notes. Modifying an item Slide the ite...

This will walk you through how to move an item to a different seat (guest), hold an item so the kitchen doesn't start it yet, and duplicate or delete items on a handheld. Each of these starts with Edit at the top right of the order. Moving an item to a differe...