Search Results

This document will show you how to configure the Member Options for the Member Portal. The Member Portal is where the member logs into to their rewards account. Once logged in they can view their points balance, available rewards, transaction history and up...

This document will walk you thru the two ways to submit a tip out to another employee. The Submitted Tipout feature allows team members to transfer a portion of their tips to another employee, ensuring accurate tip reporting and fair payroll distribution. Her...

Notes: This release consists of 2 Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2025.7.4** If you would like any ad...

Notes: This release consists of some fixes **This release WILL require a handheld update to version 2025.8.1** Fixes Fixed an issue where a charge would still appear on the check after reopening an order but wasn’t included in the total amount due. R...

Notes: This release consists of 1 Improvements and many fixes as part of our ongoing effort to make Sail smoother and more dependable If you would like any additional information or help setting up any of these new features, please contact support at:Support@...

Notes: This release consists of 4 Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require a handheld update to version 2025.9.1** If you would like any ad...

This is the Labor Productivity Report This report shows daily labor productivity by comparing guest count, labor hours, labor cost, and sales to help evaluate staffing efficiency and overall performance. The last column will show a total of the whole week ...

This document will walk you thru setting up a kitchen video system To Find Kitchen Video configuration Backoffice --> System Setup --> Kitchen Setup --> Kitchen Video If you are a multi store location, each location will have its own Kitchen configurati...

Sail has the ability to take an order and have it send to the kitchen later that day or on a future day.  Scheduled Order Settings in Backoffice In Backoffice --> CRM --> Settings --> Scheduled orders There are 4 different settings you can configure f...

This document will show you how to set up delivery zones and dispatch in Backoffice. It will also show you how to place a delivery order on the terminal 1. Delivery Zones Delivery Zones can be defined in the system and optionally linked to a Charge.  When ...

Delivery Zones can be defined in the system and optionally linked to a Charge.  When an order that is dispatchable is created either using Online Ordering, or on the terminal, it will verify which zone (if any) the customer's address is in.  If the Zone is lin...

This document will walk you thru all things Size Groups. From how to set them up, how to ring them in, and how they look in reporting.  How to create a size group To create a size group go to Backoffice --> POS --> Settings --> Size Groups --> Add Ne...

This article provides instruction on how to produce a payroll report in Focus POS. For information on how to access the reports window in Focus back office, please refer to this link: Accessing Reports | Help 1. Select “Payroll Report.” 2. Choose ...

To access the Reports window in Focus POS: 1. Log in to the back office by clicking the wrench icon located below the keypad.     2. When prompted, click the Setup wrench icon and enter your user number.     3. From the Setup menu, click on “Reports...

This article provides instruction on how to produce a payroll report in Focus POS. For information on how to access the reports window in Focus back office, please refer to this link: Accessing Reports | Help 1. From the Reports window, select Audit Repo...

In the unlikely event that the primary credit card processor goes down, we can switch you to a backup processor so you can continue running credit card transactions without much interruption. Note: You will need to do this on each terminal How to Switch the ...

This document will show you how to edit your current Comps & Voids in the system Whats the difference between Comps & Voids? Void – Used when an item was ordered but never made or will not be made.Example: A customer changes their mind before the kitchen...

This document will show you how to configure a Pass the Puck station collection, and what it looks like in action What is Pass the Puck? Pass the Puck is a feature that allows a menu item to move through multiple stations during preparation. It’s designed ...

What is Ticket Automation? Ticket automation on a kitchen video system (KVS) for restaurants refers to the process of automatically sending, organizing, and managing orders in the kitchen without relying solely on printed tickets or manual communication. It s...

When using Kitchen Video Screens (KVS) there are a couple different options on the way that it can be set up. How its set up depends on how your cooks like to run the kitchen. Here are the main options: Option #1 – Full Automation (preferred method) No...