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This document will show how to change a table number or move an order to a another table. There are four ways to change a table number In the Table View Screen In the Orders View Screen In the Order Entry Screen In the Tools Screen in an order Table ...

This document will show how to sort orders in the Order View Screen First open the orders screen.   You will see all of your orders in the middle of the screen. To rearrange/sort the orders select the Sort By button in the top ...

This document will show the tools editing feature. The “Tools” button is on the bottom toolbar of the order entry screen. Once selected the tool options will appear. Receipt Printing All ...

This document will show how to add manager rights to an open screen.  On most of the screens in the Sail interface you will see a logout button on the bottom left corner.   Press and hold the log out button and a prompt will appe...

This document will show how to void a cash payment First you need to find the closed order, navigate to the orders screen and select the middle showing button to toggle it to closed orders. Locate the order you would like void the payment on then doubl...

This document will detail how to enter tips on a Terminal To see how to edit tips on a handheld please click the link Credit card tips Note: Cash tips do not need to be added to each transaction manually, There is a prompt during clock out of all tippable e...

This document will detail how to make a new PLU. There are two ways to make a new PLU. You can duplicate an existing PLU then modify it, or create a brand new PLU. The process is the same for both PLUs and modifier PLUs. The difference between a PLU and a mod...

This page will detail the advanced tab on PLUs settings. This tab has many of the PLU settings. It has a variety of different functions from making server notes visible on customer receipts, to deciding sort order, or making it a refund button. This tab can...

This document will detail the online ordering tab in PLUs   Select this checkbox if you want the item to be available for online ordering. Note the Category the item is in must also be available in online ordering for the item to populate...

This document will detail the Location Availability tab. The location availability tab will let you decide which stores have the PLU available to them. This tab will only appear if you have more than one location. If you do not have more than one location th...

This document will detail the steering section of a PLU in back office.   Store section: This section denotes what location your store is in. If you have more than one location each location will have a separate section that you may ...

This document will detail what is found in prompted modifier sets tab. The Prompted Modifier Sets tab is where all of the modifier sets that automatically populate on the PLUs get connected to them. If you would like know how to create Modifier PLUs or assign...

This will detail the Price level tab on PLUs Price levels tab shows all the price level changes that affect this PLU. This tab is an easy way to see any and all price level changes that apply to this item. You can also use this screen to add or modify price l...

This document will detail the inventory tab. The Inventory tab is where you can see and edit inventory from back office. Store: This column will list each of your locations if you have more than one.   Qty on Hand: To the ri...

This document will detail the modifier flow tab.   The Modifier Flow tab is a tool that lets you visualize the modifiers that are connected to the PLU. Each level is also a link to make it easier to navigate to and change anything you notice while using the ...

This will show you how to rearrange PLUs within a category which will change the order they appear in on the terminal and device screens.   Open back office. Select POS from the tabs at the top of the page. Open the PLU list...

Our system offers five different payroll reports. Each one serves a slightly different purpose. Use this guide to choose the right report for your needs. How to run a payroll report To navigate to it, go to Reporting --> Reports --> Payroll --> Then sele...

This document will show how to edit a sales report. Editing a report will let you rearrange, add or remove sections from pre-existing reports. Navigate to the settings section of the reporting tab and select the report you would like to edit. ...

This article will walk you through adding a new employee. Log into back office. Click on Staff.   Click on employees. Click on “Add new record.”   This will open a record ...

This Document is about how to deactivate and re-activate an employee that was once moved to inactive status. Active status means that the employee can log into and out of Sail POS terminals, devices, and back office. They will only be able to log into back off...