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How to Edit an Item from the terminal Note that you can only edit items if your job role has access to edit items in Backoffice Press and hold on the menu item You will receive this pop-up     As soon as you click on “Edit item” you will see th...

Timecard section in Backoffice You can now use the Timecard section in Backoffice to more easily edit employee's payroll hours in one area.   Here are the ways you can filter the list It will default to show you the current pay period.  (That you set...

Valid Bank Letter Various scenarios, such as ACH re-authorization and bank information changes, require a bank letter to be resolved or proceed. The requirements for a bank letter to be considered valid are very specific, so it is important to make sure your ...

Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is mandated by credit card companies and the payment network to ensure the security of credit card transactions and cardholder data. It exists to protect cardholders f...

Access the rekey submission form here: https://www.jotform.com/242184575931159  What is a rekey? In layman's terms, a "rekey of a transaction" means retrying to process a payment that was already authorized or didn't go through the first time. This could i...

Notes: This release consists of 2 New features and Improvements.  **This release WILL require you to update your handheld to version 2024.7.1** If you would like any additional information or help setting up any of these new features, please contact support ...

Notes: This release consists of 6 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require you to update your handheld to version 2024.7.2*...

Notes: This release consists of 8 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require you to update your handheld to version 2024.7.3*...

Notes: This release consists of 7 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require you to update your handheld to version 2024.8.1*...

Notes: This release consists of 6 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release WILL require your handheld to update to version 2024.8.2** I...

Notes: This release consisted of many behind the scenes updates and changes.   **This release WILL require you to update your handheld to version 2024.9.1** If you would like any additional information please contact support at: Support@ingageit.com or call ...

Notes:  In this release we've focused on enhancing the system's flexibility by expanding context filter support to various areas, allowing for greater customization.  As a result, handheld devices will need to be updated to the latest version to fully support...

Notes: This release consists of 3 New features and Improvements. **This release WILL require you to update your handheld to version 2024.10.1** If you would like any additional information or help setting up any of these new features, please contact support ...

Notes: This release consists of 2 New features and Improvements. **This release WILL require an update of the handheld to version 2024.10.2** If you would like any additional information or help setting up any of these new features, please contact support at...

Removing Credit Card Tip Fee Log In to Backoffice Click on the Staff tab along the top Click on the Setting on the left hand tree Where you see "Tip Fee" Change the percentage to 0% Click Save 

This document contains information on how to remove credit card tip fees in Focus POS systems. Step 1: Accessing Back Office Click the Wrench on the access screen and enter your access code to enter Back office. Step 2: Navigating to Payments At the top me...

This document will show you how to build and assign store groups   How to Build a Store group Log in to Backoffice Go to the Enterprise Tab Click on the "Locations" section on the left hand tree Click on the second tab called "Locations Groups" Click ...

This document will show you how to create a context filter. How to Build a context filter Backoffice --> POS --> Settings --> Context Filters --> Click Add new record Name it something short and recognizable Use the description section to add mor...

This document will show you how to configure an order type so that it prompt for a customer's phone number and then automatically link it to a customer in Backoffice. Step 1: Set up a customer type Backoffice --> CRM --> expand Settings --> Click on Cust...

This document will walk you thru how to change the customer's CC receipt so that it reflects that there was an auto gratuity added There are two options you can change on the receipt. You can have just the tip line change to "Additional Tip" if a gratuity ...