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This document will show you how to change the button, font, and image sizes on the buttons. Note: This will only adjust the tabs and item button sizes on the order entry screen. It will not adjust system buttons around the perimeter of that screen. Nor will i...

This Document will show you how to configure Cash Discounting in Backoffice   Make sure the tender types are set up accordingly POS --> System Setup --> Tenders You should have 2 different cash tender types set up the exact same way. One named "Cash" ...

Notes: Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release will NOT require you to update your handheld** If you would like any additional information or help setting up any of ...

Hello All, In this release, you won't find any new visible changes. However, we've been hard at work on integrating with Restaurant 365, among other behind the scenes improvements and optimizations. While its not quite ready yet, stay tuned for more...

Notes: This release consists of 1 Improvement and a few fixes.  **This release will NOT require you to update your handheld** If you have any questions, please contact support at:Support@ingageit.com or call (612) 861-5277 Improvements 1. KVS: "As App" n...

Notes: This release consists of 6 New features and Improvements. Use the page navigation section on the top left of this screen to jump between the features you'd like to read about. **This release will NOT require you to update your handheld** If you would ...

This document will show you how to Split and then Un-split an item on the terminal   How to Split an item Log into the table. If there is only 1 guest on the order you will need to change the guest count first before splitting the item. Select the...

This document will show you how to configure order processing fee in Backoffice Set up a tax for Order processing fee POS --> System Setup --> Taxes Create a tax type named "OPF" or "Order Processing Fee" Then on the Tax rates tab put in the same rat...

This will detail the process of editing and moving orders after they have been added to a guest. Voids & Comps Situations where you would use a void differs from when you would use a comp. A void is for an item that was never made and no long...

This will detail the process of editing and moving orders after they have been added to a guest. Hold:Placing a hold on something will hold it until YOU press the fire button. This way you can put in an order for an item you don’t want to go to the kitche...

Discounts: Here is what it looks like on the terminals:     We have made it easier for “Requires Manager” discounts to be applied. Now servers and bartenders will see all available discounts (Including manager only ones.) If they click on a dis...

This will detail the process of editing and moving orders after they have been added to a guest. Add notes to an item The notes section is where you can add a note to item in an order. The note will appear directly below the selected item.     Append an...

This will detail the process of editing and moving orders after they have been added to a guest. Move/Add/Change Transfer:To transfer an item, select it, then select the guest you would like to transfer the item too. The item will now appear un...

Duplicate:To duplicate an item first select it then select the Duplicate button.

Modify an Item To get to the modifier screen, select the “Modify” button on the very left of the tool bar If it's the last item you rang in and selected in green, you do not need to touch the item. If not, then you will need to make sure its sel...

How to Edit an Item: As soon as you click on “Edit item” you will see this screen. You will need to click on one of the fields (such as the name or default price) to proceed with editing the item. If you click on ...

Timecard section in Backoffice You can now use the Timecard section in Backoffice to more easily edit employee's payroll hours in one area.   Here are the ways you can filter the list It will default to show you the current pay period.  (That you set...

Valid Bank Letter Various scenarios, such as ACH re-authorization and bank information changes, require a bank letter to be resolved or proceed. The requirements for a bank letter to be considered valid are very specific, so it is important to make sure your ...

Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is mandated by credit card companies and the payment network to ensure the security of credit card transactions and cardholder data. It exists to protect cardholders f...

Access the rekey submission form here: https://www.jotform.com/242184575931159  What is a rekey? In layman's terms, a "rekey of a transaction" means retrying to process a payment that was already authorized or didn't go through the first time. This could i...