How to Void or Comp an item

This will detail the process of Voiding or Comping an item after it has been added to a order.

Voids & Comps

Situations where you would use a void differs from when you would use a comp.

• A void is for an item that was never made and no longer needs to be made. This would be a situation like a customer changed their mind and does not want the item, or a server mistakenly entered the item.
• A comp removes the need for the customer to pay for the order. This would be a situation where a customer had an issue and the cost of the meal was covered.
• The main difference is that a void says this was not made so the system does not need to reflect it, whereas a comp is saying the meal was made and needs to be accounted for but the cost of the meal was paid by the store. 
  
• Voids and comps are always 100% of the item selected (if you want to do a partial amount that would be a discount)

Deleting an item

• If an item has not been sent, it will be green and you can use the delete button to remove it from the order

 

Voiding or Comping an item

 

Here are examples of Void and Comp reasons

• You can customize your own set of reason in Backoffice

 

Voiding/Comping Multiple Items

• You can select more than 1 item at a time and Void/Comp all of them at once with the same reason

 

 

Manager Approval

• If you do not have rights to void or comp an item, when you select the button a prompt will show up for a manager to type in their code to ok the action