Recently Updated Pages
How to Split a closed day if the day didn't close
**ONLY SPLIT A CLOSED DAY WHEN THE RESTAURANT IS CLOSED ** Credit card tips will stay on previous...
Focus Signature Capture Setup
Knowledge Based Article: Signature Capture Setup Focus allows a customer to sign the screen with...
Release 2023.1.1 "Echidna"
New Features: Terminal: Press and hold menu items If you press and hold a menu item you will ...
How to Configure Surcharging
This document will show how to configure surcharging in Backoffice Inactivate NCA or OPF PO...
Updating Your INGAGE Website
Introduction This guide will teach you how to update your INGAGE website. Getting Started St...
Discount Fee Method: Daily vs. Monthly
Introduction You have two options to choose from in deciding when you want the payment processer...
Gift Card Pricing
Please email all gift card inquiries to maya@ingageit.com 1. Card Color Please let us know what...
Credit Card Surcharge Checklist Download
Credit Card Surcharge Checklist.pdf
Credit Card Surcharge
Credit Card Surcharge Definition A "credit card surcharge" is an additional fee charged to custo...
Exclusive vs Inclusive Tax on reports
This document will show you how exclusive and inclusive taxes report on the Daily sales report an...
Sky Tab Mobile Troubleshooting
Restart the Mozart window services on the Focus Office computer Exit out of Focus software on...
ACH Payments Funding Schedule
The following is the ACH Funding Schedule for Merchants that accept ACH payments with INGAGE. Ba...
Bank Letter Requirements and ACH Banking IDs
Valid Bank Letter Various scenarios, such as ACH re-authorization and bank information changes, ...
Chargeback FAQs
What is a chargeback? Is a dispute the same thing? When we describe chargebacks, we often utiliz...
Remove order type fees (wellness or service fees) from Focus POS
Click the Wrench Icon Click Setup and Enter access code Click Order Entry (top right) Scro...
Remove NCA (non cash adjust) from Focus POS
Remove NCA from Focus POS Click the Wrench Icon Click Setup and Enter access code Click...
Release 2024.12.1 "Cheeseburger"
Notes: This release consists of 4 New features and Improvements. Use the page navigation section ...
Release 2024.12.2 "Dutch Pancakes"
Notes: This release consists of 1 Improvement. **This release WILL require you to update your h...
Release 2024.11.2 "Black Eyed Peas"
Notes: This release consists of 2 New features and Improvements. **This release WILL require an...
Release 2024.11.1 "Adobo"
The Adobo release includes new modules for locations that provide delivery. If you have a locati...