Recently Updated Pages
Welcome to Sail Scheduling
Sail Scheduling is where you build your team's schedule, share it with them, and handle everythin...
PCI Compliance for Sail/EMV/Swipe
Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is m...
Sail POS & Focus POS: The whole system seems down - start here
Summary. For callers who say their whole system is down but don't know why. Walks through a few q...
Focus POS: The back-office computer won't turn on
Common things to try first Check that the power cable is firmly plugged in at both the compute...
Sail POS & Focus POS: Can't close the day - troubleshoot it
Common things to try first Sail: Daily Close says a table is still open, but it doesn't show u...
Surcharging FAQs
What is the credit card surcharge and how does it benefit me? For all credit card transactions (...
Sail POS & Focus POS: A terminal is down - troubleshoot it and keep serving from another station
Common things to try first Look at the back of the station for the network cable - it clicks i...
A network/internet outage — check power and reboot your network devices
Summary. When the restaurant loses internet or the POS network stops connecting, checking power a...
Sail POS: KDS hardware troubleshooting (MicroTouch, Windows controllers, and bump bars)
Summary. Basic hardware troubleshooting for Kitchen Display (KDS) stations. Starts with identifyi...
How to use Shift Hub on the App
This document explains how to use ShiftHub to request shift swaps or give away shifts with other ...
Set up in Sail Backoffice
If your restaurant uses Sail POS, your employees, departments, job roles, skill levels and locati...
Restaurant365: what Sail sends
sail pos · integrations Every night, Sail sends Restaurant365 (R365) a set of files for each loc...
Rekey FAQs
Access the rekey submission form here: Rekey Authorization What is a rekey? In layman's term...
Sail POS: Reset a forgotten Backoffice password
Summary. Walks through the self-service password reset flow for Sail Backoffice, plus what to do ...
Sail POS & Focus POS: A receipt or guest check printer isn't working - diagnose it by symptom
Summary. Walks through how to tell what's actually wrong with a receipt/guest check printer based...
Sail POS: Registering or re-registering a device - contact support
Summary. Registering a new device or re-registering a replacement one on Sail (a terminal/station...
A cash drawer won't open or won't stay closed - troubleshoot the hardware causes
Summary. Walks through the physical/hardware causes behind the two most common cash drawer compla...
The restaurant lost power — restore it safely and get your POS back online
Summary. When power is lost to some or all of your equipment, safety comes first — then getting y...
Items: Inventory Tab
The Inventory tab covers stock tracking for this item. Like Online Ordering, it's a single page w...
Item: Modifiers Tab
The Modifiers tab covers two different relationships: which modifier sets this item prompts for w...