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Phone List Report
The Phone List Report provides a quick, printable directory of all employees who have a phone num...
Server Close Report
The Server Close Report shows all sales and payment activity for one employee’s shift close.It’s ...
Accessing Your Statements in MX Merchant
Introduction This document will guide you in how to access your statements in MX Merchant (MXM)...
How to sign into the Ingage Insights App
Step 1 - Download the app Go to your phones App store and search for "Ingage Insights" and dow...
Surcharge Signage Door 6x8 Pro-Print
Downloadable Print for Surcharge Notice: Surcharge Signage Door 6x8 Pro-Print
Surcharging in the MX Virtual Terminal
Introduction This is guide will explain how to use the MX Virtual Terminal with surcharging. I...
True Cash Discount Checklist Download
True Cash Discount Checklist.pdf
True Cash Discount
Cash Discount Definition A "cash discount" is a reduction in price offered to customers who pay ...
PCI Compliance for iPay
Introduction Most iPay compliance steps for PCI take just 10-15 min. What is PCI?Payment Card...
PCI for Focus Online Ordering
Most online ordering PCI compliance steps take just 10-15 min. Introduction What is PCI?Payme...
PCI for Using the MX Merchant Gateway Only
Introduction Most compliance steps for PCI take just 10-15 min. What is PCI?Payment Card Indu...
Sail POS & Focus POS: A customer reports two charges for one visit - don't refund right away
Summary. Walks through why a suspected duplicate charge is usually not a real error, why it shoul...
Sail POS & Focus POS: A tip edit failed after batch settlement - the tip isn't lost, it needs a rekey
Link to rekey form https://form.jotform.com/ingage/rekey-authorization Summary. Explains why e...
Sail POS: Add a new menu item
Summary. Walks a manager or owner through adding a new sellable item in Sail Backoffice, whether ...
Sail POS: A kitchen video (KVS) screen is down — cover it with Wheel Spy on another screen
Summary. When a Kitchen Video screen goes dark, turn on Wheel Spy on a working Quick Station scre...
Sail POS: A tableside handheld or @Pay device isn't working — fall back to a fixed terminal for that section
Summary. When a Sail Tableside handheld, a PAX A77 (@Pay) device, or an A77 running Tableside sto...
Sail POS: A kitchen printer is down — reroute its tickets to a working printer
Summary. When a kitchen or bar printer stops printing, add a Ticket Routing Rule in Backoffice to...
Sail POS & Focus POS: A customer reports two charges for one visit - don't refund right away
Summary. Walks through why a suspected duplicate charge is usually not a real error, why it shoul...
Sail POS & Focus POS: A tip edit failed after batch settlement - the tip isn't lost, it needs a rekey
Link to rekey form https://form.jotform.com/ingage/rekey-authorization Summary. Explains why e...
PCI for Sail Online Ordering
Most online ordering compliance steps for PCI take just 10-15 min. Introduction What is PCI?P...