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Sail POS: Add a new menu item
Summary. Walks a manager or owner through adding a new sellable item in Sail Backoffice, whether ...
Sail POS: A kitchen video (KVS) screen is down — cover it with Wheel Spy on another screen
Summary. When a Kitchen Video screen goes dark, turn on Wheel Spy on a working Quick Station scre...
Sail POS: A tableside handheld or @Pay device isn't working — fall back to a fixed terminal for that section
Summary. When a Sail Tableside handheld, a PAX A77 (@Pay) device, or an A77 running Tableside sto...
Sail POS: A kitchen printer is down — reroute its tickets to a working printer
Summary. When a kitchen or bar printer stops printing, add a Ticket Routing Rule in Backoffice to...
Sail POS & Focus POS: A customer reports two charges for one visit - don't refund right away
Summary. Walks through why a suspected duplicate charge is usually not a real error, why it shoul...
Sail POS & Focus POS: A tip edit failed after batch settlement - the tip isn't lost, it needs a rekey
Link to rekey form https://form.jotform.com/ingage/rekey-authorization Summary. Explains why e...
PCI for Sail Online Ordering
Most online ordering compliance steps for PCI take just 10-15 min. Introduction What is PCI?P...
PCI Compliance for Focus
Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is m...
Viewing Reports in MX Merchant
Introduction This guide will show you how to navigate reports within MX Merchant. Navigating ...
Understanding Your Sales Period Report vs. Your Credit Card Merchant Statement
Why don't these two numbers match? It's common to notice that the total on your Sales Period Rep...
SMS Text Messaging Policy
SMS/Text Messaging Terms Program. INGAGE offers text messaging in connection with its phone-base...
ACH Notifications of Change (NOC)
What Is a Notification of Change? A Notification of Change (NOC) is a courtesy alert from the ba...
EVPay FAQs
What is the deposit schedule with my credit card transactions? Your account is set up for "next ...
Payment Funding Schedule
Introduction Two common payment options, credit/debit cards and ACH (Automated Clearing House) t...
Bank Letter Requirements and ACH Banking IDs
Valid Bank Letter Various scenarios, such as ACH re-authorization and bank information changes, ...
Underwriting Help Guide
Payment Processing Set-Up You can download this help guide with more details by clicking on the ...
EVPay Understanding Payment Failure Notifications
Introduction A payment failure notification is issued by EVPay when an ACH payment has a "declin...
ACH Notifications of Change (NOC)
What Is a Notification of Change? A Notification of Change (NOC) is a courtesy alert from the ba...
Handheld Portal - TransIT
Step 1 - Login Website - https://merchantcenter.transit-pass.com/jsp/vt/logout.action Passwo...
Discount Fee Method: Daily vs. Monthly
Introduction You have two options to choose from in deciding when you want the payment processer...