Skip to main content

Recently Updated Pages

True Cash Discount Checklist Download

Payments Surcharge

True Cash Discount Checklist.pdf

Updated 2 months ago by Maya Byers

True Cash Discount

Payments Surcharge

Cash Discount Definition A "cash discount" is a reduction in price offered to customers who pay ...

Updated 2 months ago by Maya Byers

PCI Compliance for iPay

Payments PCI Compliance

Introduction  Most iPay compliance steps for PCI take just 10-15 min.  What is PCI?Payment Card...

Updated 3 months ago by Maya Byers

PCI for Focus Online Ordering

Payments PCI Compliance

 Most online ordering PCI compliance steps take just 10-15 min.  Introduction What is PCI?Payme...

Updated 3 months ago by Maya Byers

PCI for Using the MX Merchant Gateway Only

Payments PCI Compliance

Introduction  Most compliance steps for PCI take just 10-15 min.  What is PCI?Payment Card Indu...

Updated 3 months ago by Maya Byers

Sail POS & Focus POS: A customer reports two charges for one visit - don't refund right away

Sail Troubleshooting

Summary. Walks through why a suspected duplicate charge is usually not a real error, why it shoul...

Updated 3 months ago by BillW

Sail POS & Focus POS: A tip edit failed after batch settlement - the tip isn't lost, it needs a rekey

Sail Troubleshooting

Link to rekey form https://form.jotform.com/ingage/rekey-authorization   Summary. Explains why e...

Updated 3 months ago by BillW

Sail POS: Add a new menu item

Sail Troubleshooting

Summary. Walks a manager or owner through adding a new sellable item in Sail Backoffice, whether ...

Updated 3 months ago by BillW

Sail POS: A kitchen video (KVS) screen is down — cover it with Wheel Spy on another screen

Sail Troubleshooting

Summary. When a Kitchen Video screen goes dark, turn on Wheel Spy on a working Quick Station scre...

Updated 3 months ago by Cheryl Fuhrmann

Sail POS: A tableside handheld or @Pay device isn't working — fall back to a fixed terminal for that section

Sail Troubleshooting

Summary. When a Sail Tableside handheld, a PAX A77 (@Pay) device, or an A77 running Tableside sto...

Updated 3 months ago by BillW

Sail POS: A kitchen printer is down — reroute its tickets to a working printer

Sail Troubleshooting

Summary. When a kitchen or bar printer stops printing, add a Ticket Routing Rule in Backoffice to...

Updated 3 months ago by BillW

Sail POS & Focus POS: A customer reports two charges for one visit - don't refund right away

Focus POS User Guide

Summary. Walks through why a suspected duplicate charge is usually not a real error, why it shoul...

Updated 3 months ago by BillW

Sail POS & Focus POS: A tip edit failed after batch settlement - the tip isn't lost, it needs a rekey

Focus POS User Guide

Link to rekey form https://form.jotform.com/ingage/rekey-authorization   Summary. Explains why e...

Updated 3 months ago by BillW

PCI for Sail Online Ordering

Payments PCI Compliance

 Most online ordering compliance steps for PCI take just 10-15 min.  Introduction What is PCI?P...

Updated 3 months ago by Maya Byers

PCI Compliance for Focus

Payments PCI Compliance

Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is m...

Updated 3 months ago by Maya Byers

Viewing Reports in MX Merchant

Payments

Introduction This guide will show you how to navigate reports within MX Merchant. Navigating ...

Updated 3 months ago by Maya Byers

Understanding Your Sales Period Report vs. Your Credit Card Merchant Statement

Payments

Why don't these two numbers match? It's common to notice that the total on your Sales Period Rep...

Updated 3 months ago by Maya Byers

SMS Text Messaging Policy

SMS/Text Messaging Terms Program. INGAGE offers text messaging in connection with its phone-base...

Updated 3 months ago by Jay Harms

ACH Notifications of Change (NOC)

EVPay

What Is a Notification of Change? A Notification of Change (NOC) is a courtesy alert from the ba...

Updated 3 months ago by Maya Byers

EVPay FAQs

EVPay

What is the deposit schedule with my credit card transactions? Your account is set up for "next ...

Updated 3 months ago by Maya Byers