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Batch Settle Error
Credit Card batches are normally set to automatically batch every 24 hours. If the...
Close Day Errors
Every day, Focus closes out the previous day check folder and creates a new check folde...
Creating a New Report
Step 1 Scroll down to an empty report slot and under Type, click the down arrow to choose t...
Reapply Credit Card Payments
Step 1 Reopen the check that you want to add the credit card to. Step 2 Click th...
Using iFace for Credit Cards
Step 1 Locate the credit card station (normally the main Focus station in the offi...
Refunding a Credit Card
Step 1 Enter your access code in the Order Access Screen S...
Checking the Status of the Batch
Step 1 Enter your access code in the Order Access Screen. ...
Putting Credit Cards Back Online
Step 1 Enter your access code in the Order Access Screen Step 2 On...
Putting Credit Cards in Offline Mode
You should only put credit cards into offline mode when your Internet is down. Offline ...
Modifying a Report
Step 1 On the order access screen click the Wrench icon. Step 2 Click the Setup ...
Run a Checkout Report
Make sure all checks are closed and all tips have been entered, including zero balance ...
Reprint a Check
Step 1 Click Functions or Open Checks on the table screen. ...
Printing a Credit Card Voucher
Step 1 From Edit Tips screen, click Voucher button.
Edit Your Credit Card Tips
To Enter Credit Card Tips Step 1 On the Order Access Screen enter in your access ...
Add Money to Gift Card & Check Balance
Step 1 Click PMNTS & Discounts button. Step 2 Click add to gift card button or gift card...
Issue a Gift Card
Step 1 Enter access code on the order access screen. Step 2 Click on the main screen. ...
Delete a Menu Item That Has Not Been Sent to the Kitchen or Bar Printer
Step 1 In the check that is open highlight the menu item that needs to be deleted....
INGAGE LLC Privacy Policy
Introduction Welcome to the privacy policy for INGAGE LLC. We recognize the importance of protec...
Release 2023.12.2 "Dublin"
Hello All With this release we are continuing to focus on our Kitchen Video System. We took the...
Release 2023.12.1 "Carthage"
Hello All The Carthage release went live this morning. This release only contains minor bug fix...