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Batch Settle Error

Focus POS User Guide Close Day

Credit Card batches are normally set to automatically batch every 24 hours. If the...

Updated 1 year ago by Paul Dennis

Close Day Errors

Focus POS User Guide Close Day

Every day, Focus closes out the previous day check folder and creates a new check folde...

Updated 1 year ago by Paul Dennis

Creating a New Report

Focus POS User Guide Reports

  Step 1 Scroll down to an empty report slot and under Type, click the down arrow to choose t...

Updated 1 year ago by Paul Dennis

Reapply Credit Card Payments

Focus POS User Guide Credit Cards

Step 1 Reopen the check that you want to add the credit card to. Step 2 Click th...

Updated 1 year ago by Paul Dennis

Using iFace for Credit Cards

Focus POS User Guide Credit Cards

Step 1 Locate the credit card station (normally the main Focus station in the offi...

Updated 1 year ago by Paul Dennis

Refunding a Credit Card

Focus POS User Guide Credit Cards

Step 1 Enter your access code in the Order Access Screen   S...

Updated 1 year ago by Paul Dennis

Checking the Status of the Batch

Focus POS User Guide Credit Cards

Step 1 Enter your access code in the Order Access Screen.   ...

Updated 1 year ago by Paul Dennis

Putting Credit Cards Back Online

Focus POS User Guide Credit Cards

  Step 1 Enter your access code in the Order Access Screen   Step 2 On...

Updated 1 year ago by Paul Dennis

Putting Credit Cards in Offline Mode

Focus POS User Guide Credit Cards

You should only put credit cards into offline mode when your Internet is down. Offline ...

Updated 1 year ago by Paul Dennis

Modifying a Report

Focus POS User Guide Reports

Step 1 On the order access screen click the Wrench icon. Step 2 Click the Setup ...

Updated 1 year ago by Paul Dennis

Run a Checkout Report

Focus POS User Guide Front of House Order Entry

Make sure all checks are closed and all tips have been entered, including zero balance ...

Updated 1 year ago by Paul Dennis

Reprint a Check

Focus POS User Guide Front of House Order Entry

Step 1 Click Functions or Open Checks on the table screen. ...

Updated 1 year ago by Paul Dennis

Printing a Credit Card Voucher

Focus POS User Guide Front of House Order Entry

Step 1 From Edit Tips screen, click Voucher button.

Updated 1 year ago by Paul Dennis

Edit Your Credit Card Tips

Focus POS User Guide Front of House Order Entry

To Enter Credit Card Tips Step 1 On the Order Access Screen enter in your access ...

Updated 1 year ago by Paul Dennis

Add Money to Gift Card & Check Balance

Focus POS User Guide Gift Cards

Step 1 Click PMNTS & Discounts button.   Step 2 Click add to gift card button or gift card...

Updated 1 year ago by Paul Dennis

Issue a Gift Card

Focus POS User Guide Gift Cards

Step 1 Enter access code on the order access screen.   Step 2 Click on the main screen. ...

Updated 1 year ago by Paul Dennis

Delete a Menu Item That Has Not Been Sent to the Kitchen or Bar Printer

Focus POS User Guide Front of House Order Entry

Step 1 In the check that is open highlight the menu item that needs to be deleted....

Updated 1 year ago by Paul Dennis

INGAGE LLC Privacy Policy

Introduction Welcome to the privacy policy for INGAGE LLC. We recognize the importance of protec...

Updated 1 year ago by Paul Dennis

Release 2023.12.2 "Dublin"

Sail POS: Release Notes 2023

Hello All With this release we are continuing to focus on our Kitchen Video System.  We took the...

Updated 1 year ago by Cheryl Fuhrmann

Release 2023.12.1 "Carthage"

Sail POS: Release Notes 2023

Hello All The Carthage release went live this morning.  This release only contains minor bug fix...

Updated 1 year ago by Cheryl Fuhrmann