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How to Move an item to a different seat

Sail POS: Terminals

How to move items between seats   Click on the item   Click the seat you want to move it t...

Updated 1 week ago by Tim Theobald

How to do a Refund

Sail POS: Terminals Management Functions

Click Quick Order on the default screen    Click Charge Tab   Click on one of the Refund ...

Updated 1 week ago by Tim Theobald

Release 2025.3.2 "Kettle Corn"

Sail POS: Release Notes 2025

Notes: This release consists of 10 Improvements. Use the page navigation section on the top left ...

Updated 1 week ago by Sean Fuhrmann

Rewards: Creating Email Templates

This guide explains how to use Email Templates together with Email Campaigns, Events, and Points ...

Updated 1 week ago by Billy

Rewards: Creating Email Campaigns

This guide explains how to create and manage Email Campaigns to promote specials, events or updat...

Updated 1 week ago by Billy

How to start a table

Sail POS: Handhelds

This will walk through the process of starting a table on a handheld.  Please click the link t...

Updated 1 week ago by Cheryl Fuhrmann

Surcharging FAQs

Payments Surcharge

What is the credit card surcharge and how does it benefit me? For all credit card transactions (...

Updated 2 weeks ago by Maya Byers

PCI Compliance for Sail/EMV/Swipe

Payments PCI Compliance

Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is m...

Updated 2 weeks ago by Maya Byers

PCI Compliance for Focus

Payments PCI Compliance

Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is m...

Updated 2 weeks ago by Maya Byers

PCI Compliance for Sail/EMV/Swipe

Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is m...

Updated 2 weeks ago by Maya Byers

PCI Compliance for Focus

Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is m...

Updated 2 weeks ago by Maya Byers

Release 2025.3.1 "Jalapeno Potatoes"

Sail POS: Release Notes 2025

Notes: This release consists of New features and Improvements being added to discounts!  **This ...

Updated 2 weeks ago by Cheryl Fuhrmann

Release 2025.2.2 "Inarizushi"

Sail POS: Release Notes 2025

Notes: This release consists of 5 New features and Improvements. Use the page navigation section ...

Updated 2 weeks ago by Cheryl Fuhrmann

Release 2025.2.1 "Hasenpfeffer"

Sail POS: Release Notes 2025

Notes: This release consists of 1 Improvement and various fixes.  **This release WILL require a ...

Updated 2 weeks ago by Sean Fuhrmann

Release 2025.1.1 "Fajitas"

Sail POS: Release Notes 2025

Notes: This release consists of 3 Improvements. Use the page navigation section on the top left o...

Updated 2 weeks ago by Cheryl Fuhrmann

Release 2025.1.2 "Gazpacho"

Sail POS: Release Notes 2025

Notes: This release consists of 5 New Features and Improvements. Use the page navigation section ...

Updated 2 weeks ago by Sean Fuhrmann

Surcharging in the MX Virtual Terminal

Payments Surcharge

Introduction This is guide will explain how to use the MX Virtual Terminal with surcharging.  I...

Updated 2 weeks ago by Maya Byers

True Cash Discount Checklist Download

Payments Surcharge

True Cash Discount Checklist.pdf

Updated 2 weeks ago by Maya Byers

True Cash Discount

Payments Surcharge

Cash Discount Definition A "cash discount" is a reduction in price offered to customers who pay ...

Updated 2 weeks ago by Maya Byers

Surcharge POS 3x4 Pro-Print

Payments Surcharge

Downloadable Print for Surcharge Notice: Surcharge POS 3x4 Pro-Print.pdf

Updated 2 weeks ago by Maya Byers