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A cash drawer won't open or won't stay closed - troubleshoot the hardware causes
Summary. Walks through the physical/hardware causes behind the two most common cash drawer compla...
How to sign into the Ingage Insights App
Step 1 - Download the app Go to your phones App store and search for "Ingage Insights" and dow...
Surcharge Signage Door 6x8 Pro-Print
Downloadable Print for Surcharge Notice: Surcharge Signage Door 6x8 Pro-Print
Surcharging in the MX Virtual Terminal
Introduction This is guide will explain how to use the MX Virtual Terminal with surcharging. I...
Surcharging FAQs
What is the credit card surcharge and how does it benefit me? For all credit card transactions (...
True Cash Discount Checklist Download
True Cash Discount Checklist.pdf
True Cash Discount
Cash Discount Definition A "cash discount" is a reduction in price offered to customers who pay ...
PCI Compliance for iPay
Introduction Most iPay compliance steps for PCI take just 10-15 min. What is PCI?Payment Card...
PCI for Focus Online Ordering
Most online ordering PCI compliance steps take just 10-15 min. Introduction What is PCI?Payme...
PCI Compliance for Sail/EMV/Swipe
Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is m...
PCI for Using the MX Merchant Gateway Only
Introduction Most compliance steps for PCI take just 10-15 min. What is PCI?Payment Card Indu...
Sail POS & Focus POS: A customer reports two charges for one visit - don't refund right away
Summary. Walks through why a suspected duplicate charge is usually not a real error, why it shoul...
Sail POS & Focus POS: A tip edit failed after batch settlement - the tip isn't lost, it needs a rekey
Link to rekey form https://form.jotform.com/ingage/rekey-authorization Summary. Explains why e...
Sail POS: Add a new menu item
Summary. Walks a manager or owner through adding a new sellable item in Sail Backoffice, whether ...
A network/internet outage — check power and reboot your network devices
Summary. When the restaurant loses internet or the POS network stops connecting, checking power a...
Sail POS: A card reader isn't working — troubleshoot it and take payments on another terminal
Summary. When a single card reader (swipe/MSR or a PAX EMV device) stops working, keep taking pay...
Sail POS: A terminal is down — troubleshoot it and keep serving from another station
Summary. When a single POS terminal stops responding, staff can simply keep working from any othe...
Sail POS: A kitchen video (KVS) screen is down — cover it with Wheel Spy on another screen
Summary. When a Kitchen Video screen goes dark, turn on Wheel Spy on a working Quick Station scre...
Sail POS: A tableside handheld or @Pay device isn't working — fall back to a fixed terminal for that section
Summary. When a Sail Tableside handheld, a PAX A77 (@Pay) device, or an A77 running Tableside sto...
Sail POS: A kitchen printer is down — reroute its tickets to a working printer
Summary. When a kitchen or bar printer stops printing, add a Ticket Routing Rule in Backoffice to...