Skip to main content

Recently Updated Pages

How to add discounts to an item or check

Sail POS: Terminals Order Entry

This document will show you how to add a discount to an item or the check on a terminalIf you wan...

Updated 1 month ago by Cheryl Fuhrmann

How to configure a Discount

Sail POS: Backoffice POS

There are many different setting on what can be configured in a discount, and this document will ...

Updated 1 month ago by Cheryl Fuhrmann

How to Move items to a new seat

Sail POS: Terminals Order Entry

This this document will show you how to move an item to a another seat.  How to move an item t...

Updated 1 month ago by Cheryl Fuhrmann

How to edit an order: Tools screen

Sail POS: Terminals Order Entry

This document will show the tools editing feature. The “Tools” button is on the bottom toolbar...

Updated 1 month ago by Cheryl Fuhrmann

How to add notes to an item

Sail POS: Terminals Order Entry

This will Show you how to add notes to an item or modifier item Add notes to an item The notes ...

Updated 1 month ago by Cheryl Fuhrmann

How to edit price and name of an item from a terminal

Sail POS: Terminals Order Entry

How to Edit an Item from the terminal Note that you can only edit items if your job role has a...

Updated 1 month ago by Cheryl Fuhrmann

How to duplicate an item(s)

Sail POS: Terminals Order Entry

This document will show you how to duplicate one or multiple items How to duplicate 1 item ...

Updated 1 month ago by Cheryl Fuhrmann

How to Void or Comp an item

Sail POS: Terminals Order Entry

This will detail the process of Voiding or Comping an item after it has been added to a order. ...

Updated 1 month ago by Cheryl Fuhrmann

Discount Fee Method: Daily vs. Monthly

Introduction You have two options to choose from in deciding when you want the payment processer...

Updated 1 month ago by Maya Byers

Rekey FAQs

Access the rekey submission form here: https://www.jotform.com/242184575931159  What is a reke...

Updated 1 month ago by Maya Byers

How to refund a credit card from a previous day transaction

Sail POS: Terminals Management Functions

Create Refund Click Quick Order on the default screen    Click Charge Tab   Click on on...

Updated 1 month ago by Tim Theobald

How to add a recipe to a menu item

Sail POS: Backoffice POS

When pressing and holding on a menu item a recipe of the menu item can be added and printed out. ...

Updated 1 month ago by Tim Theobald

How to exit and restart Sail Software

Sail POS: Terminals Management Functions

Exit Sail Software On the Log In screen enter 987654321 Enter   On any other screen, clic...

Updated 1 month ago by Tim Theobald

Press and Hold

Sail POS: Terminals Order Entry

Press and Hold Buttons Several buttons that if the button is held, will give you a shortcut to ...

Updated 2 months ago by Tim Theobald

How to add or subtract Rewards points on the terminal

Sail POS: Terminals Order Entry

This document will show you how to add or subtract points from a terminal 1. Set job role rights...

Updated 2 months ago by Cheryl Fuhrmann

How to Issue & Redeem a Gift Card

Sail POS: Terminals Order Entry

This document will show you how to Issue a gift card and how to use the gift card for payment ...

Updated 2 months ago by Billy

How to Add a Rewards Member and Redeem a Reward

Sail POS: Terminals Order Entry

This Document will show you how to add a loyalty member and how to redeem rewards for a member ...

Updated 2 months ago by Billy

How to Modify an Item

Sail POS: Terminals Order Entry

Modify an Item To get to the modifier screen, select the “Modify” button on the very left of...

Updated 2 months ago by Cheryl Fuhrmann

How to see your sales (Server Close Report)

Sail POS: Handhelds

Log in Click on the Report Icon (bottom right)      

Updated 2 months ago by Tim Theobald

How to move an item to different seat and hold, delete & duplicate items

Sail POS: Handhelds

Move an item to a different seat Click Edit    In the item you want to move – Click & Hold t...

Updated 2 months ago by Tim Theobald