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Adjusting Availability
Log in remotely to the Focus server through Splashtop From the menu bar in back office, navigate...
How to Split a closed day if the day didn't close
**ONLY SPLIT A CLOSED DAY WHEN THE RESTAURANT IS CLOSED ** Credit card tips will stay on previous...
Focus Signature Capture Setup
Knowledge Based Article: Signature Capture Setup Focus allows a customer to sign the screen with...
Sky Tab Mobile Troubleshooting
Restart the Mozart window services on the Focus Office computer Exit out of Focus software on...
Remove order type fees (wellness or service fees) from Focus POS
Click the Wrench Icon Click Setup and Enter access code Click Order Entry (top right) Scro...
Remove NCA (non cash adjust) from Focus POS
Remove NCA from Focus POS Click the Wrench Icon Click Setup and Enter access code Click...
Removing Credit Card Tip Fees
This document contains information on how to remove credit card tip fees in Focus POS systems. S...
Terminal Launch Screen
The terminal launch screen is the “launching” point for all the other par...
Scheduled Orders
Sail has the ability to take an order and have it send to the kitchen later that day or on a fu...
How to Submit a Tip Out
This document will walk you thru the two ways to submit a tip out to another employee. The Submi...
How to manually add and subtract rewards points
Click the Rewards button Click the Lookup button Enter member card or mobile number ...
How to look up a member and apply points
Start an order and enter in items Click the Rewards button Click the Lookup button ...
How to register a reward member
Click the Rewards button Click the Lookup button Enter in card number or mobile phon...
How to apply rewards discount to order
Click the Rewards button Click the Lookup button Click on the member who has the rewa...
Press and Hold
Press and Hold Buttons Several buttons that if the button is held, will give you a shortcut to ...
How to add or subtract Rewards points on the terminal
This document will show you how to add or subtract points from a terminal 1. Set job role rights...
How to Issue & Redeem a Gift Card
This document will show you how to Issue a gift card and how to use the gift card for payment ...
How to Add a Rewards Member and Redeem a Reward
This Document will show you how to add a loyalty member and how to redeem rewards for a member ...
How to edit price and name of an item from a terminal
How to Edit an Item from the terminal Note that you can only edit items if your job role has a...
How to Modify an Item
Modify an Item To get to the modifier screen, select the “Modify” button on the very left of...