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Rollover/Prior Payments

Sail POS: Backoffice Reporting

This document will show reporting for when a payment on an order is rolled over to the next day. ...

Updated 1 year ago by Cheryl Fuhrmann

How to Edit tips that have already been entered

Sail POS: Terminals Payments

This document will show how to edit tips that have already been entered If a tip needs to ...

Updated 1 year ago by Cheryl Fuhrmann

How to add a new employee

Sail POS: Backoffice Staff

This article will walk you through adding a new employee. Log into back office. Click o...

Updated 1 year ago by Cheryl Fuhrmann

How to check a gift card balance

Sail POS: Terminals Management Functions

This document will show how to check the balance of a gift card on the terminal. If you'd like t...

Updated 1 year ago by Cheryl Fuhrmann

Release 2023.8.3 "Viper"

Sail POS: Release Notes 2023

Notes: **This release WILL require you to update your handheld to version 2023.8.3** For your ...

Updated 1 year ago by Cheryl Fuhrmann

Report Parts

Sail POS: Backoffice Reporting

These are all the report parts (organized alphabetically) that you have the option of to put into...

Updated 1 year ago by Cheryl Fuhrmann

Release 2023.9.2 "Xanthippe’s Shrew"

Sail POS: Release Notes 2023

Notes: This release consists of 11 New features and improvements. Use the page navigation section...

Updated 1 year ago by Cheryl Fuhrmann

How to set up auto clock out

Sail POS: Backoffice Staff

This document will detail how to set up the Auto clock out feature. Auto Clock out by time ...

Updated 1 year ago by Cheryl Fuhrmann

Release: 2022.3.1

Sail POS: Release Notes 2022

Note: Items indicated with a ** have been in the system for a few months and are not new as of th...

Updated 1 year ago by Cheryl Fuhrmann

Batch Settle Error

Focus POS User Guide Close Day

Credit Card batches are normally set to automatically batch every 24 hours. If the...

Updated 1 year ago by Paul Dennis

Close Day Errors

Focus POS User Guide Close Day

Every day, Focus closes out the previous day check folder and creates a new check folde...

Updated 1 year ago by Paul Dennis

Reapply Credit Card Payments

Focus POS User Guide Credit Cards

Step 1 Reopen the check that you want to add the credit card to. Step 2 Click th...

Updated 1 year ago by Paul Dennis

Using iFace for Credit Cards

Focus POS User Guide Credit Cards

Step 1 Locate the credit card station (normally the main Focus station in the offi...

Updated 1 year ago by Paul Dennis

Refunding a Credit Card

Focus POS User Guide Credit Cards

Step 1 Enter your access code in the Order Access Screen   S...

Updated 1 year ago by Paul Dennis

Checking the Status of the Batch

Focus POS User Guide Credit Cards

Step 1 Enter your access code in the Order Access Screen.   ...

Updated 1 year ago by Paul Dennis

Putting Credit Cards Back Online

Focus POS User Guide Credit Cards

  Step 1 Enter your access code in the Order Access Screen   Step 2 On...

Updated 1 year ago by Paul Dennis

Putting Credit Cards in Offline Mode

Focus POS User Guide Credit Cards

You should only put credit cards into offline mode when your Internet is down. Offline ...

Updated 1 year ago by Paul Dennis

Run a Checkout Report

Focus POS User Guide Front of House Order Entry

Make sure all checks are closed and all tips have been entered, including zero balance ...

Updated 1 year ago by Paul Dennis

Reprint a Check

Focus POS User Guide Front of House Order Entry

Step 1 Click Functions or Open Checks on the table screen. ...

Updated 1 year ago by Paul Dennis

Printing a Credit Card Voucher

Focus POS User Guide Front of House Order Entry

Step 1 From Edit Tips screen, click Voucher button.

Updated 1 year ago by Paul Dennis