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Rollover/Prior Payments
This document will show reporting for when a payment on an order is rolled over to the next day. ...
How to Edit tips that have already been entered
This document will show how to edit tips that have already been entered If a tip needs to ...
How to add a new employee
This article will walk you through adding a new employee. Log into back office. Click o...
How to check a gift card balance
This document will show how to check the balance of a gift card on the terminal. If you'd like t...
Release 2023.8.3 "Viper"
Notes: **This release WILL require you to update your handheld to version 2023.8.3** For your ...
Report Parts
These are all the report parts (organized alphabetically) that you have the option of to put into...
Release 2023.9.2 "Xanthippe’s Shrew"
Notes: This release consists of 11 New features and improvements. Use the page navigation section...
How to set up auto clock out
This document will detail how to set up the Auto clock out feature. Auto Clock out by time ...
Release: 2022.3.1
Note: Items indicated with a ** have been in the system for a few months and are not new as of th...
Batch Settle Error
Credit Card batches are normally set to automatically batch every 24 hours. If the...
Close Day Errors
Every day, Focus closes out the previous day check folder and creates a new check folde...
Reapply Credit Card Payments
Step 1 Reopen the check that you want to add the credit card to. Step 2 Click th...
Using iFace for Credit Cards
Step 1 Locate the credit card station (normally the main Focus station in the offi...
Refunding a Credit Card
Step 1 Enter your access code in the Order Access Screen S...
Checking the Status of the Batch
Step 1 Enter your access code in the Order Access Screen. ...
Putting Credit Cards Back Online
Step 1 Enter your access code in the Order Access Screen Step 2 On...
Putting Credit Cards in Offline Mode
You should only put credit cards into offline mode when your Internet is down. Offline ...
Run a Checkout Report
Make sure all checks are closed and all tips have been entered, including zero balance ...
Reprint a Check
Step 1 Click Functions or Open Checks on the table screen. ...
Printing a Credit Card Voucher
Step 1 From Edit Tips screen, click Voucher button.