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Order Entry Screen

Sail POS: Terminals Getting started

This will detail the page for putting in guests orders. There are a few ways to get to this pa...

Updated 1 year ago by Cheryl Fuhrmann

Credit Card Re-Apply

Sail POS: Terminals Payments

This document will show you videos of different real world scenarios to use Credit Card Re-Apply....

Updated 1 year ago by Cheryl Fuhrmann

How to close a table/order

Sail POS: Terminals Payments

This document will detail how to close a table/order from a terminal To see how to close a table...

Updated 1 year ago by Cheryl Fuhrmann

How to close a server

Sail POS: Terminals Management Functions

This document will show how to close a server. There are 3 things to do before you run a server ...

Updated 1 year ago by Cheryl Fuhrmann

Functions Screen

Sail POS: Terminals Getting started

This will detail the Functions screen. Many of these options are only av...

Updated 1 year ago by Cheryl Fuhrmann

How to void cash payments

Sail POS: Terminals Payments

This document will show how to void a cash payment First you need to find the closed order, ...

Updated 1 year ago by Cheryl Fuhrmann

How to Edit button size and font

Sail POS: Terminals Management Functions

This document will show you how to change the button, font, and image sizes on the buttons. Note...

Updated 1 year ago by Cheryl Fuhrmann

How to Edit tips that have already been entered

Sail POS: Terminals Payments

This document will show how to edit tips that have already been entered If a tip needs to ...

Updated 1 year ago by Cheryl Fuhrmann

How to add a new employee

Sail POS: Backoffice Staff

This article will walk you through adding a new employee. Log into back office. Click o...

Updated 1 year ago by Cheryl Fuhrmann

How to check a gift card balance

Sail POS: Terminals Management Functions

This document will show how to check the balance of a gift card on the terminal. If you'd like t...

Updated 1 year ago by Cheryl Fuhrmann

Release 2023.8.3 "Viper"

Sail POS: Release Notes 2023

Notes: **This release WILL require you to update your handheld to version 2023.8.3** For your ...

Updated 1 year ago by Cheryl Fuhrmann

Batch Settle Error

Focus POS User Guide Close Day

Credit Card batches are normally set to automatically batch every 24 hours. If the...

Updated 1 year ago by Paul Dennis

Close Day Errors

Focus POS User Guide Close Day

Every day, Focus closes out the previous day check folder and creates a new check folde...

Updated 1 year ago by Paul Dennis

Reapply Credit Card Payments

Focus POS User Guide Credit Cards

Step 1 Reopen the check that you want to add the credit card to. Step 2 Click th...

Updated 1 year ago by Paul Dennis

Using iFace for Credit Cards

Focus POS User Guide Credit Cards

Step 1 Locate the credit card station (normally the main Focus station in the offi...

Updated 1 year ago by Paul Dennis

Refunding a Credit Card

Focus POS User Guide Credit Cards

Step 1 Enter your access code in the Order Access Screen   S...

Updated 1 year ago by Paul Dennis

Checking the Status of the Batch

Focus POS User Guide Credit Cards

Step 1 Enter your access code in the Order Access Screen.   ...

Updated 1 year ago by Paul Dennis

Putting Credit Cards Back Online

Focus POS User Guide Credit Cards

  Step 1 Enter your access code in the Order Access Screen   Step 2 On...

Updated 1 year ago by Paul Dennis

Putting Credit Cards in Offline Mode

Focus POS User Guide Credit Cards

You should only put credit cards into offline mode when your Internet is down. Offline ...

Updated 1 year ago by Paul Dennis

Run a Checkout Report

Focus POS User Guide Front of House Order Entry

Make sure all checks are closed and all tips have been entered, including zero balance ...

Updated 1 year ago by Paul Dennis