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Order Entry Screen
This will detail the page for putting in guests orders. There are a few ways to get to this pa...
Credit Card Re-Apply
This document will show you videos of different real world scenarios to use Credit Card Re-Apply....
How to close a table/order
This document will detail how to close a table/order from a terminal To see how to close a table...
How to close a server
This document will show how to close a server. There are 3 things to do before you run a server ...
Functions Screen
This will detail the Functions screen. Many of these options are only av...
How to void cash payments
This document will show how to void a cash payment First you need to find the closed order, ...
How to Edit button size and font
This document will show you how to change the button, font, and image sizes on the buttons. Note...
How to Edit tips that have already been entered
This document will show how to edit tips that have already been entered If a tip needs to ...
How to add a new employee
This article will walk you through adding a new employee. Log into back office. Click o...
How to check a gift card balance
This document will show how to check the balance of a gift card on the terminal. If you'd like t...
Release 2023.8.3 "Viper"
Notes: **This release WILL require you to update your handheld to version 2023.8.3** For your ...
Batch Settle Error
Credit Card batches are normally set to automatically batch every 24 hours. If the...
Close Day Errors
Every day, Focus closes out the previous day check folder and creates a new check folde...
Reapply Credit Card Payments
Step 1 Reopen the check that you want to add the credit card to. Step 2 Click th...
Using iFace for Credit Cards
Step 1 Locate the credit card station (normally the main Focus station in the offi...
Refunding a Credit Card
Step 1 Enter your access code in the Order Access Screen S...
Checking the Status of the Batch
Step 1 Enter your access code in the Order Access Screen. ...
Putting Credit Cards Back Online
Step 1 Enter your access code in the Order Access Screen Step 2 On...
Putting Credit Cards in Offline Mode
You should only put credit cards into offline mode when your Internet is down. Offline ...
Run a Checkout Report
Make sure all checks are closed and all tips have been entered, including zero balance ...