Recently Updated Pages
PCI Compliance for Sail/EMV/Swipe
Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is m...
PCI Compliance for Focus
Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is m...
PCI Compliance for Focus
Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is m...
PCI Compliance for Sail/EMV/Swipe
Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is m...
Release 2025.1.2 "Gazpacho"
Notes: This release consists of 5 New Features and Improvements. Use the page navigation section ...
Exclusive vs Inclusive Tax on reports
This document will show you how exclusive and inclusive taxes report on the Daily sales report an...
Release 2025.1.1 "Fajitas"
Notes: This release consists of 3 Improvements. Use the page navigation section on the top left o...
Credit Card Surcharge Checklist Download
Credit Card Surcharge Checklist.pdf
Credit Card Surcharge
Credit Card Surcharge Definition A "credit card surcharge" is an additional fee charged to custo...
Sky Tab Mobile Troubleshooting
Restart the Mozart window services on the Focus Office computer Exit out of Focus software on...
ACH Payments Funding Schedule
The following is the ACH Funding Schedule for Merchants that accept ACH payments with INGAGE. Ba...
Understanding Credit Cards: From Authorization to Funding
Introduction A credit card batching schedule involves the systematic grouping of multiple transa...
Bank Letter Requirements and ACH Banking IDs
Valid Bank Letter Various scenarios, such as ACH re-authorization and bank information changes, ...
Chargeback FAQs
What is a chargeback? Is a dispute the same thing? When we describe chargebacks, we often utiliz...
How to Clear Cache and Cookies
Introduction - What is a "cache" and why should you clear it? Any sophisticated website you visi...
Two-Factor Authentication in MX Merchant
Introduction In order to enhance online security measures, all MX Merchant users are required to...
Issuing a Refund in MX Merchant
The process for issuing a refund in MX Merchant. #1 - Processing a Not Previously Existing Paym...
Running Payments in MX Merchant
The process for running a credit card payment within MX Merchant. Getting to Quick Pay Step 1 ...
Rekey FAQs
Access the rekey submission form here: https://www.jotform.com/242184575931159 What is a reke...
INGAGE REWARD - How a Manager can add points
Make sure that the guest is an existing rewards member. (You can verify by going to a terminal an...