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Release 2025.4.2 "Monkey Bread"
Notes: This release contains a new payroll report. **This release WILL require a handheld updat...
Release 2025.4.1 "Lasagna"
Notes: This release consists of 2 Improvements. Use the page navigation section on the top left o...
Release 2025.3.2 "Kettle Corn"
Notes: This release consists of 10 Improvements. Use the page navigation section on the top left ...
Release 2025.3.1 "Jalapeno Potatoes"
Notes: This release consists of New features and Improvements being added to discounts! **This ...
Release 2025.2.2 "Inarizushi"
Notes: This release consists of 5 New features and Improvements. Use the page navigation section ...
Release 2025.2.1 "Hasenpfeffer"
Notes: This release consists of 1 Improvement and various fixes. **This release WILL require a ...
Release 2025.1.1 "Fajitas"
Notes: This release consists of 3 Improvements. Use the page navigation section on the top left o...
Release 2025.1.2 "Gazpacho"
Notes: This release consists of 5 New Features and Improvements. Use the page navigation section ...
How to change a price or name of a menu item from the terminal
Navigate to the menu item you want to change the name or price of Press and hold the menu item ...
How to Void or Comp an item
This will detail the process of Voiding or Comping an item after it has been added to a order. ...
PCI Compliance for Sail/EMV/Swipe
Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is m...
PCI Compliance for Focus
Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is m...
Discount Fee Method: Daily vs. Monthly
Introduction You have two options to choose from in deciding when you want the payment processer...
Rekey FAQs
Access the rekey submission form here: https://www.jotform.com/242184575931159 What is a reke...
How to refund a credit card from a previous day transaction
Create Refund Click Quick Order on the default screen Click Charge Tab Click on on...
How to add a recipe to a menu item
When pressing and holding on a menu item a recipe of the menu item can be added and printed out. ...
How to exit and restart Sail Software
Exit Sail Software On the Log In screen enter 987654321 Enter On any other screen, clic...
How to Move an item to a different seat
How to move items between seats Click on the item Click the seat you want to move it t...
Press and Hold
Press and Hold Buttons Several buttons that if the button is held, will give you a shortcut to ...
How to add or subtract Rewards points on the terminal
This document will show you how to add or subtract points from a terminal 1. Set job role rights...