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How to make a Menu Item
Items are the buttons your team presses at the register to ring things up. Modifier items are the...
New Focus support - contact info
Email address: fcesupport@shift4.com Support phone number: 1-888-276-2108
How to change modifier prices
Changing a modifier price Locate the Modifier item you want to update the price of Ent...
How to manually add and subtract rewards points
Click the Rewards button Click the Lookup button Enter member card or mobile number ...
How to look up a member and apply points
Start an order and enter in items Click the Rewards button Click the Lookup button ...
How to register a reward member
Click the Rewards button Click the Lookup button Enter in card number or mobile phon...
How to apply rewards discount to order
Click the Rewards button Click the Lookup button Click on the member who has the rewa...
How to refund a credit card from a previous day transaction
Create Refund Click Quick Order on the default screen Click Charge Tab Click on on...
How to add a recipe to a menu item
When pressing and holding on a menu item a recipe of the menu item can be added and printed out. ...
How to exit and restart Sail Software
Exit Sail Software On the Log In screen enter 987654321 Enter On any other screen, clic...
How to see your sales (Server Close Report)
Log in Click on the Report Icon (bottom right)
How to do a Refund
Click Quick Order on the default screen Click Charge Tab Click on one of the Refund ...
How to move an item to different seat and hold, delete & duplicate items
Move an item to a different seat Click Edit In the item you want to move – Click & Hold t...
How to modify, duplicate or add note it a menu item
Slide right on the menu item you want to modify, duplicate, or add a note Modify Item C...
How to Delete or Void a Menu Item
If an item has not been sent it will be green and can be deleted Delete Slide to the left an...
How to assign a receipt check printer
A handheld device can be assigned to a guest check printer to print off customer receipts. E...
How to add a item through search
Click Add button In the search box type in the menu item Click the + button next to t...
How to Split a closed day if the day didn't close
**ONLY SPLIT A CLOSED DAY WHEN THE RESTAURANT IS CLOSED ** Credit card tips will stay on previous...
Focus Signature Capture Setup
Knowledge Based Article: Signature Capture Setup Focus allows a customer to sign the screen with...
Sky Tab Mobile Troubleshooting
Restart the Mozart window services on the Focus Office computer Exit out of Focus software on...