Skip to main content

Recently Updated Pages

Release 2025.4.2 "Monkey Bread"

Sail POS: Release Notes 2025

Notes: This release contains a new payroll report.  **This release WILL require a handheld updat...

Updated 12 hours ago by Sean Fuhrmann

Release 2025.4.1 "Lasagna"

Sail POS: Release Notes 2025

Notes: This release consists of 2 Improvements. Use the page navigation section on the top left o...

Updated 12 hours ago by Cheryl Fuhrmann

Release 2025.3.2 "Kettle Corn"

Sail POS: Release Notes 2025

Notes: This release consists of 10 Improvements. Use the page navigation section on the top left ...

Updated 12 hours ago by Sean Fuhrmann

Release 2025.3.1 "Jalapeno Potatoes"

Sail POS: Release Notes 2025

Notes: This release consists of New features and Improvements being added to discounts!  **This ...

Updated 12 hours ago by Cheryl Fuhrmann

Release 2025.2.2 "Inarizushi"

Sail POS: Release Notes 2025

Notes: This release consists of 5 New features and Improvements. Use the page navigation section ...

Updated 12 hours ago by Cheryl Fuhrmann

Release 2025.2.1 "Hasenpfeffer"

Sail POS: Release Notes 2025

Notes: This release consists of 1 Improvement and various fixes.  **This release WILL require a ...

Updated 12 hours ago by Sean Fuhrmann

Release 2025.1.1 "Fajitas"

Sail POS: Release Notes 2025

Notes: This release consists of 3 Improvements. Use the page navigation section on the top left o...

Updated 12 hours ago by Cheryl Fuhrmann

Release 2025.1.2 "Gazpacho"

Sail POS: Release Notes 2025

Notes: This release consists of 5 New Features and Improvements. Use the page navigation section ...

Updated 12 hours ago by Sean Fuhrmann

How to change a price or name of a menu item from the terminal

Sail POS: Terminals Management Functions

Navigate to the menu item you want to change the name or price of Press and hold the menu item  ...

Updated 13 hours ago by Tim Theobald

How to Void or Comp an item

Sail POS: Terminals Order Entry

This will detail the process of Voiding or Comping an item after it has been added to a order. ...

Updated 1 day ago by Cheryl Fuhrmann

PCI Compliance for Sail/EMV/Swipe

Payments PCI Compliance

Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is m...

Updated 1 week ago by Maya Byers

PCI Compliance for Focus

Payments PCI Compliance

Introduction What is PCI?Payment Card Industry Data Security Standards (PCI DSS) compliance is m...

Updated 1 week ago by Maya Byers

Discount Fee Method: Daily vs. Monthly

Introduction You have two options to choose from in deciding when you want the payment processer...

Updated 1 week ago by Maya Byers

Rekey FAQs

Access the rekey submission form here: https://www.jotform.com/242184575931159  What is a reke...

Updated 1 week ago by Maya Byers

How to refund a credit card from a previous day transaction

Sail POS: Terminals Management Functions

Create Refund Click Quick Order on the default screen    Click Charge Tab   Click on on...

Updated 1 week ago by Tim Theobald

How to add a recipe to a menu item

Sail POS: Backoffice POS

When pressing and holding on a menu item a recipe of the menu item can be added and printed out. ...

Updated 1 week ago by Tim Theobald

How to exit and restart Sail Software

Sail POS: Terminals Management Functions

Exit Sail Software On the Log In screen enter 987654321 Enter   On any other screen, clic...

Updated 1 week ago by Tim Theobald

How to Move an item to a different seat

Sail POS: Terminals Order Entry

How to move items between seats   Click on the item   Click the seat you want to move it t...

Updated 3 weeks ago by Tim Theobald

Press and Hold

Sail POS: Terminals Order Entry

Press and Hold Buttons Several buttons that if the button is held, will give you a shortcut to ...

Updated 3 weeks ago by Tim Theobald

How to add or subtract Rewards points on the terminal

Sail POS: Terminals Order Entry

This document will show you how to add or subtract points from a terminal 1. Set job role rights...

Updated 3 weeks ago by Cheryl Fuhrmann