Recently Updated Pages
Release 2026.9.1 "White Russian"
Notes: This release consists of 7 New features and Improvements. Use the page navigation section ...
Sail POS: Registering or re-registering a device - contact support
Summary. Registering a new device or re-registering a replacement one on Sail (a terminal/station...
A cash drawer won't open or won't stay closed - troubleshoot the hardware causes
Summary. Walks through the physical/hardware causes behind the two most common cash drawer compla...
Sail POS: A card reader isn't working — troubleshoot it and take payments on another terminal
Summary. When a single card reader (swipe/MSR or a PAX EMV device) stops working, keep taking pay...
Sail POS: A terminal is down — troubleshoot it and keep serving from another station
Summary. When a single POS terminal stops responding, staff can simply keep working from any othe...
The restaurant lost power — restore it safely and get your POS back online
Summary. When power is lost to some or all of your equipment, safety comes first — then getting y...
A network/internet outage — check power and reboot your network devices
Summary. When the restaurant loses internet or the POS network stops connecting, checking power a...
Sail POS & Focus POS: The whole system seems down - start here
Summary. For callers who say their whole system is down but don't know why. Walks through a few q...
Whats new on the Item Editor?
The Item Editor Has a New Look Nothing was removed, and nothing about how items work on a termin...
How to make a Menu Item
Items are the buttons your team presses at the terminal or handheld to ring things up. Modifier i...
Items: Ingredients Tab
The Ingredients tab lists what goes into this item. Like Online Ordering and Inventory, it's a si...
Items: Inventory Tab
The Inventory tab covers stock tracking for this item. Like Online Ordering, it's a single page w...
Item: Modifiers Tab
The Modifiers tab covers two different relationships: which modifier sets this item prompts for w...
Items: Online Ordering Tab
The Online Ordering tab controls whether and how this item shows up when customers order online. ...
Item: Kitchen Tab
The Kitchen tab controls where this item's ticket goes to get made, how it behaves when it's used...
Items: Details Tab
The General sub-tab of Details — where you set the item's name, pricing, and associations — is co...
How to change modifier prices
Changing a modifier price Locate the Modifier item you want to update the price of Ent...
PLU: Activate/Inactivate an Item
Navigate to back office Go to the POS tab Find the Item or Mod item you want to inactivate (I...
How to Configure a "Food Special" Shortcut
This document will show you how to create a shortcut with a food special that rings in multiple i...
How to configure "Double Up for a Buck" Shortcut
This document will show you how to configure a "Double up for a Buck" discount This can be use...